Product Support Consultant
4 weeks ago
- Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,
- Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client's strategic and go-to market plans,
- Troubleshoot issues by developing a deep understanding of how our product works,
- Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,
- Test environment configuration, setup and liaise with internal/external stakeholders to facilitate implementation processes.
- Advocating for client's views internally and driving continuous product improvements based on client feedback.
- Enabling Sales Consultants and peers with product / technical knowledge, providing coaching for junior members of the team on product capabilities and customer onboarding requirements
- Contributing and managing support documents to ensure they're clear and accurate, and research and write new content to fill any gaps,
- Keeping abreast of our competition, product development, and changes to the ecosystem.
- Job requirement:
- Minimum of 8 years of experience in API integration and solutions with proven technical pre-sales and solutions development capabilities.
- Working knowledge in Payments or Transactional Banking.
- Strong problem-solving abilities and a keen eye for detail.
- Exceptional communication skills, both verbal and written, with a strong ability to manage internal and external stakeholders.
- A data-driven and solution-oriented mindset is required. Experience in solving problems with data analysis and relevant software is preferred.
- Prior experience in solution architecture design, technical pre-sales, product management, and technical account management is preferred.
Customer Service Skills
Data Analysis
Modeling
Technical Presales
Physics
Trading Systems
Product Management
Tailoring
Solution Architecture
Architecture Design
Business Analytics
Consulting
Product Development
API
Transactional Banking
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