Product Support Consultant

3 weeks ago


Singapore VISA WORLDWIDE PTE. LIMITED Full time
Roles & Responsibilities

Job description:

  • Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed,
  • Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according to the client's strategic and go-to market plans,
  • Troubleshoot issues by developing a deep understanding of how our product works,
  • Guiding clients to implement Visa offerings into their system and ensuring changes in workflow are understood internally and externally,
  • Test environment configuration, setup and liaise with internal/external stakeholders to facilitate implementation processes.
  • Advocating for client's views internally and driving continuous product improvements based on client feedback.
  • Enabling Sales Consultants and peers with product / technical knowledge, providing coaching for junior members of the team on product capabilities and customer onboarding requirements
  • Contributing and managing support documents to ensure they're clear and accurate, and research and write new content to fill any gaps,
  • Keeping abreast of our competition, product development, and changes to the ecosystem.

Job requirement:

  • Minimum of 8 years of experience in API integration and solutions with proven technical pre-sales and solutions development capabilities.
  • Working knowledge in Payments or Transactional Banking.
  • Strong problem-solving abilities and a keen eye for detail.
  • Exceptional communication skills, both verbal and written, with a strong ability to manage internal and external stakeholders.
  • A data-driven and solution-oriented mindset is required. Experience in solving problems with data analysis and relevant software is preferred.
  • Prior experience in solution architecture design, technical pre-sales, product management, and technical account management is preferred.
Tell employers what skills you have

Customer Service Skills
Data Analysis
Modeling
Technical Presales
Physics
Trading Systems
Product Management
Tailoring
Solution Architecture
Architecture Design
Business Analytics
Consulting
Product Development
API
Transactional Banking

  • Singapore CURRENCYCLOUD PTE. LTD. Full time

    Roles & ResponsibilitiesEnsuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed, Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution according...


  • Singapore CURRENCYCLOUD PTE. LTD. Full time

    Roles & Responsibilities Ensuring client requirements is captured and a full understanding of the proposed solution / workflow before a client is signed, Consulting and guiding prospects and client on how to best use and ingest our products and services into their operational workflows and solutions, tailoring each proposed solution...

  • Consultant

    5 hours ago


    Singapore BUSINESS SWEDEN BUSINESS SUPPORT OFFICE AB SINGAPORE BRANCH Full time

    **We are hiring strategy Consultants to be part of growing our footprint and presence in Singapore and Southeast Asia. Today, our organization in Southeast Asia consists of six markets with a mission to assist Swedish companies to develop and grow their business. We are now looking for a new colleague to further strengthen our team in Singapore. Today,...


  • Singapore TALENT TRADER GROUP PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilitiesAct as the trusted technical support/ sales advisor for Data Center HVAC projects. Build and maintain strong relationships with key stakeholders (consultants, developers, operators). Write and influence technical specifications for consulting engineers and end-users. Provide overall support to the sales teams and...

  • IT Production Support

    2 weeks ago


    Singapore INFOSYS LIMITED Singapore Branch Full time

    Roles & ResponsibilitiesAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do...

  • VP Production Support

    2 weeks ago


    Singapore ARGYLL SCOTT CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesWe are seeking an experienced VP Production Support professional for a contract role within the Wealth Management domain. This is a 12 months extendable contract role. The ideal candidate will have strong experience in production support, ensuring seamless operations, and providing solutions for complex issues in a high-stakes,...

  • Product Consultant

    4 weeks ago


    Singapore KABUSHIKI KAISHA TABLECHECK Singapore Branch Full time

    Roles & Responsibilities· Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and "System Live".· Project Management: Successfully and effectively manage implementation projects on schedule, and with high customer satisfaction; projects include implementation of different...

  • Product Consultant

    4 weeks ago


    Singapore KABUSHIKI KAISHA TABLECHECK Singapore Branch Full time

    Roles & Responsibilities· Customer Success: Develop and manage all client onboarding activities from project kick-off, training, configuration, data migration and “System Live”.· Project Management: Successfully and effectively manage implementation projects on schedule, and with high customer satisfaction; projects include implementation of different...


  • Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & ResponsibilitiesOur client, a company within automation sector, is seeking Solutions Sales Consultant to join their growing business.RESPONSIBILITIES:Provide end-to-end pre-sales solutions support for the company's new business offerings. Conceptualize and design solutions tailored to meet customer requirements. Develop compelling, innovative...


  • Singapore Product and Technology Full time

    **Job no**: 521741 **Brand**: Product and Technology **Work type**: Full time **Location**: Singapore **Categories**: Information & Technology FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and...


  • Singapore AEB (ASIA PACIFIC) PTE LTD Full time

    As a Junior Support Consultant, you will be responsible for providing 1st, 2nd or 3rd level Customer Support. The role will focus on investigating and resolving customers' user / product / technical issues as well as providing support to the internal organisation to ensure everything is in place in order to meet the needs of our customers...

  • Production Support

    5 hours ago


    Singapore amaris Full time

    Job description **Mission Description**: Support production environments and manage technical issues to ensure system availability. Work with developers, testers, and project managers to provide support and maintenance for production systems. Troubleshoot and resolve software and system issues to ensure they meet quality standards. Act as a liaison,...

  • Production Support

    5 hours ago


    Singapore Amaris Consulting Full time

    **Who are we? **:**Amaris Consulting** is an independent technology consulting firm providing guidance and solutions to businesses. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade - this is made possible by an international team of 7,600 people spread across 5 continents and more than 60...


  • Singapore This is an IT support group Full time

    Responsibilities The person must not only be knowledgeable of product development and management tools, but also able to put forth fresh perspectives and innovative strategies to drive product portfolios GTM. Responsible for Internet, IP Transit and CleanPipe services, product line strategies including go-to-market strategy, roadmap and executions. To...


  • Singapore ABEAM CONSULTING (SINGAPORE) PTE. LTD. Full time

    Roles & ResponsibilitiesJob Title: Senior Consultant, IT PMO Support (JP Speaking)About Us:From business process re-engineering to global business expansion for Japanese corporations, Abeam Consulting has served our clients through more than 40 years of growth. With our vision of being the No. 1 global consulting firm from Asia, ABeam Consulting helps our...

  • Hybrid Work Consultant

    16 hours ago


    Singapore This is an IT support group Full time

    As a Hybrid Work Consultant at Microsoft Japan, you will be responsible for helping customers design and implement hybrid work solutions that meet their needs.The ideal candidate will have experience working cohesively with customers, members of the Microsoft sales, services, and marketing organizations, and Microsoft partners.Key responsibilities...


  • Singapore AON SOLUTIONS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesConsultant, Regional Product Sales (Southeast Asia)Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients...


  • Singapore This is an IT support group Full time

    Google will be prioritizing applicants who have a current right to work in Singapore and do not require Google's sponsorship of a visa. Minimum qualifications: Bachelor's degree or equivalent practical experience. Less than 3 years of experience in a Marketing related field. Preferred qualifications: Experience in strategy consulting or marketing....

  • Production Support

    4 weeks ago


    Singapore APAR TECHNOLOGIES PTE. LTD. Full time

    Roles & ResponsibilitiesWe are looking for a skilled Salesforce & Java Developer with expertise in SQL, deployment processes, and production support. Key Responsibilities:Provide production support for Salesforce-based applications. Develop, deploy, and optimize applications using Salesforce, Java, and SQL. Manage deployment processes and tools, ensuring...


  • Singapore ROLLING ARRAYS CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesAbout Us:Rolling Arrays is a leading SAP HR Tech consulting firm, specializing in HR transformation solutions. Since 2009, we have been empowering businesses across the APAC region to design and implement HR systems that attract, develop, and retain top talent. With a reputation for excellence and multiple accolades, we are passionate...