Assistant Manager, Retention

1 week ago


Singapore INSTITUTE FOR HUMAN RESOURCE PROFESSIONALS LIMITED Full time
Roles & Responsibilities

About the role:

We are currently hiring for a 1-year contract position, with the potential for renewal and the possibility to convert to a permanent position.

In addition to the salary, this position offers various benefits, including:

  • Annual wage supplement
  • Performance bonus

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)

Salary Range: $4,000 to $4,500 (Depending on experience)

(1) Certification Conversion and Operations

  • Work with Marketing & Partnership Development (MPD) team to co-develop monthly campaigns to drive leads for retention (recertification and upgrades)
  • Plan series of outreach to the certified community to drive effective awareness and build a steady stream of monthly applications for retention
  • Plan and execute monthly physical clinics to nudge conversion and prepare customers for assessment
  • Provide regular Conversion Report & assignments updates to Reporting Officer (RO) and HOD
  • Conduct document review of applications and follow up on missing documents
  • Work closely with other departments such as Assessment & Insights, Finance, MPD, CPD to ensure seamless execution of duties
  • Assist customers in their enquiries and it it's technical related issues, work closely with Digital Technology Operations (DTO) team and also ensure timely resolution
  • Support RO in verification of candidates list from Assessment vendor for billing purposes, on a monthly basis. Ensure proper documentation is in place
  • Support RO and the team in managing key accounts of strategic partners, such as IHLs, Civil Service College

(2) Engagement and progression of certified community

  • Execute regular sessions with certified IHRP-CA and IHRP-CP to share on progression journey
  • Collaborate with MPD team to ensure effective promotion of sharing sessions to ensure good sign-up rate
  • Coordinate with external vendors and service providers to secure necessary resources for successful event execution
  • Constantly innovate and create new ideas to enhance value propositions to the certified community

(3) Others

  • Support in managing the operations of IHRP-On-site and Remote assessments
  • Assist Certification team in creation and submission of procurement related documents in Tenderboard for HOD approval
  • Support RO in generating and preparation of reporting on regular basis and as required
  • Support HOD in other duties and assignments when required

Job Requirements:

Experience in event management is an added advantage

  • Fresh graduates are welcomed to apply
  • Team player with high level of integrity, dependability, and strong sense of urgency
  • Ability to multi-task while demonstrating attention to detail, prioritize, and manage time effectively
  • Able to work under pressure and in a fast-paced environment
  • Proficient in Microsoft Office, such as Excel(vlookup, pivot table)
Tell employers what skills you have

Ability to Multitask
MPD
Ingredients
Microsoft Office
Microsoft Excel
Lifelong Learning
Interpersonal Skills
Inventory
Event Management
Procurement
Accounting
Attention to Detail
Team Player
Customer Service
Document Review

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