Division Lead, Silver Generation Office

3 weeks ago


Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time
Roles & Responsibilities

Client Engagement and Service Operations

  • Operationalise engagement strategies through various outreach modalities and ensure optimal deployment of volunteers - Silver Generation Ambassadors (SGAs)
  • Sense needs and identify older adults who require additional care and support and to coach SGAs on the same
  • Consolidate feedback from older adults and partners to track fulfilment, identify and analyse needs in the community
  • Ensure that stipulated performance standards, such as approval timelines and outreach targets and, care and support outcomes are met
  • Execute operation validation as required to ensure that processes are adhered to and engagement quality and outcomes are maintained
  • Coordinate active ageing programmes and functional screenings with community partners and government agencies to ensure events are held smoothly and divisional KPIs are met

Volunteer Management

  • Supervise and motivate a team of SGAs to engage older adults through house visits & community events to attain the relevant desired outcomes
  • Recruit, train and retain SGAs and guide them to meet the stipulated performance standards

Care Coordination and Community Engagement

  • Coordinate care and support needs and referrals across the relevant agencies and community partners in a seamless manner
  • Build relationship with local community stakeholders and partners (such as Regional Health Systems) to identify opportunities for collaboration that are in line with divisional work-plan
  • Organise and support local community pilots, including review and evaluation to achieve better social-health outcomes for older adults
  • Support community partners in the implementation of the AAC Centre model and other initiatives

Job Requirement:

  • Degree in any discipline, healthcare, social work or counselling related field will be an advantage
  • At least 2 years of relevant experience, preferably with experience in healthcare, social services or community engagement. Candidates with no relevant experience may apply too.
  • Passion in communication or outreach work on public policies
  • Strong ability to mobilise people into action
  • Good people and communication skills
  • Dependable and good problem solving skills
  • Ability to work in fast-paced and dynamic work environment
  • Able to work after office hours when required
  • Only Singaporeans
Tell employers what skills you have

Operations Planning
Referrals
Healthcare
Social Services
Problem Solving
Project Management
Audits
Communication Skills
Volunteer Management
Team Player

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