Customer Service Officer
4 days ago
Customer Service Officer (Call Centre) - 1 Year Contract - Singapore
Are you passionate about customer service and enjoy interacting with people? We’re looking for a dedicated Customer Service Officer (Chinese Speaker) to join our team in Singapore You’ll play a critical role in providing first-call resolutions to end-users via calls and emails, delivering excellent service experiences.
Key Responsibilities:
- Handle incoming calls, emails, call-back requests, and live chats (where applicable) while meeting service level agreements.
- Provide friendly and efficient assistance to ensure a pleasant customer experience.
- Log all interactions accurately into the case management system, including customer inquiries, problems, and resolutions.
- Follow up on unresolved incidents and ensure timely resolutions.
Requirements
- Experience: At least 1 year of experience in a call centre or customer service environment.
- Proficiency in Mandarin is required to effectively liaise with Chinese-speaking vendors and end-users.
- Flexibility: Willingness to work staggered office hours on rotation, including alternate Saturdays (5.5-day work week).
- Immediately Available candidate is a plus.
This is a 1 year contract to start, renewable and convertible to permanent.
Tell employers what skills you have
Customer Service Skills
Listening Skills
Microsoft Office
Customer Experience
Telephone Manner
Target Driven
Customer Service Representatives
Service Level
Customer Satisfaction
Customer Service
Case Management
Conflict
Customer Service Experience
Call Center
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