Head of Retail @ Central

2 weeks ago


Singapore TALENTVIS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

As the Head of Retail, you will report to the Senior General Manager and be responsible for
managing all aspects of store operations with full P&L responsibility. The Head of Retail
will oversee the Retail Operations, Training, and Customer Service departments.

  • AWS/VB given
  • Commission given according to target
  • Fixed Mobile and Transport Allowance $500
  • Competitive Monthly Salary Package

Retail Vision

  • Develop a long-term retail strategy and set priorities to achieve company long term goal
    – to become the Top 3 Retail Brand Globally
  • Develop retail expansion directions, cutting-edge strategy & plans to achieve brand
    objectives and drive sustainable business growth. Implement and oversee the executions
    of these action plan.
  • Involve in annual budgeting, constantly reviews financial data and provide realistic input
    into the sales budgets

Operations

  • Build culture in retail organization, develop and motivate the team, both front
    line and back office
  • Collaborating with the Head Office team to play a pivotal role in rolling out new stores
    across Singapore
  • Driving the operational standards, customer service standards, visual standards according
    to regional standards
  • Oversee and managing the operations of all owned stores to achieve business target and
    set a benchmark in the markets to deliver premium and excellent consumer experience
  • Nurture high-level relationships with the Operations Manager/s and field team. Work
    directly with the Operations Manager to ensure store processes and procedures are
    embedded into the organization
  • Monthly and weekly reporting to analyze business trends across sales within each store
  • Launch marketing initiatives/ promotions instore to hit sales targets and deliver brand
    messages
  • Plan and execute atrium events, work closely with marketing for event space booking

Training Department

  • Oversee the training department, initiate training strategies, aligned with company's
    mission and vision
  • Work closely with training to formulate training modules, and calendar
  • Ensuring store meet the mystery shopper program's standard
  • Oversee the customer service department, ensuring customer service is up to standards

Merchandising

  • Work closely with merchandising on product availability levels throughout the day and
    replenish stocks to ensure 100% availability at all time

IT

  • Work closely with local/regional team to develop systems & tools that enable business
    growth

Marketing / Promotions

  • Work closely with marketing team to initiate programs to drive traffic and sales.
  • Oversee the executions, analysis the results and provide constructive feedback
  • Work with visual merchandising team to manage instore visual presentation

Requirement
- At least 5 years in high management for retail operations
- Minimum Diploma or Degree in Retail Management, Business or equivalent

**We regret to inform that only shortlisted candidates would be notified

Interested applicants may send their resume to apply65@talentvis.com or click APPLY NOW

Talentvis Singapore Pte Ltd | EA License No: 04C3537
EA Personnel Name: Ng Jun Jie Mansley | EA Personnel No: R24124205

Tell employers what skills you have

Store Operations
Sales
Budgets
Visual Merchandising
retail operations
Marketing
Merchandising
Strategy
Budgeting
Customer Service
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