Sales Support Specialist
3 days ago
Duration : 6 Months Contract
Location : 27 Greenwich Drive
Working Hours : 9am - 6pm (Monday - Friday)
ABOUT US
The contract logistics department handle designing supply chains solutions, warehouse management, transportation and distribution of goods and inventory management by working closely with customer to meet their specific needs.
JOB DESCRIPTION
Provide quotations to customers, aligned with their freight management needs and in line with (CS)SOP, GW and industry policies and procedures in order to ensure compliance and increase revenue.
- To assist Sales Support Executive to provide quotations or respond to RFQs to 'All-round' and 'Specialized' Freight Forwarders with the most up to date competitive prices, in line with the market. Support the Business Development team to capitalise on opportunities, increasing our revenue.
Air/Sea
Provide support to Freight Forwarders with arranging freight services for customers, aligned with customer's freight management needs and in line with (CS)SOP, GW and industry policies and procedures, in order to ensure customer satisfaction.
- Support the review customer's freight requests and selection of appropriate carrier
Administration and Business Reporting
Gather documents and information, process and set-up files in order to ensure proper administration of files and enable a clear overview of operational activities.
- Gather information and documentation from operations team to execute KPI and other ad-hoc reports
PREFERRED EXPERIENCE AND KNOWLEDGE
- Prior experience in Freight Forwarding a plus.
- Applicants without Freight Forwarding knowledge are welcome to apply as well.
NECESSARY TECHNICAL / FUNCTIONAL SKILLS
- Competent in Microsoft Office (Excel and Word)
- Good command of written and spoken English
- A Team player.
- Good inter-personal skills and customer-focused attitude
IT Service Management
Troubleshooting
Microsoft Office
Warehouse Management
Hardware
Interpersonal Skills
Arranging
Administration
Inventory Management
Customerfocused
Application Support
Freight
Transportation
Customer Satisfaction
Team Player
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