Regional Manager for Technology Operations

4 weeks ago


Singapore TALENTVIS SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Company: Established Investment Firm


We are currently seeking a proficient IT Operations Manager to ensure regulatory compliance, mitigate vendor risks, and enhance IT satisfaction across the Asia Pacific region. This role acts as a liaison between our business stakeholders and a global IT organization, maintaining our infrastructure, overseeing compliance efforts, and managing reporting initiatives. Ideal candidates excel in multitasking, collaborating with diverse stakeholders, and meeting project deadlines promptly.


Responsibilities include:

  • Collaborating with our legal, compliance, and operations teams to deliver regulatory reporting, compliance training, and audit responses.
  • Supporting the Senior Director in various regional roles, including participation in emergency response teams and compliance leadership positions.
  • Working closely with our IT partner to ensure high satisfaction levels, manage operational issues, and monitor change management processes.
  • Presenting IT operations updates to our senior leadership in the Asia Pacific region.
  • Collaborating with regional leadership to manage IT budgets, optimize costs, and negotiate vendor contracts.
  • Conducting vendor risk assessments and monitoring third-party risks.
  • Analyzing ticketing metrics and suggesting improvements to enhance our support model.
  • Managing stakeholder demands and leading teams to resolve IT-related issues.

Requirements:

  • Fluency in English and either Japanese or Mandarin.
  • Over 5 years of experience in IT operations management, preferably in a global setting.
  • Exceptional stakeholder management and communication skills.
  • Technical proficiency in IT is beneficial but not mandatory.
  • Experience in Singapore and/or Japan markets is preferred.
  • Ability to navigate a large organization and manage competing priorities.
  • Strong organizational and problem-solving abilities.
  • Willingness to travel as needed.
  • Strategic mindset aligning IT operations with business objectives.
  • Familiarity with regulatory compliance frameworks.
  • Understanding of IT governance frameworks like ITIL and COBIT; relevant certifications are advantageous.

Tell employers what skills you have

COBIT
Budgets
Leadership
Regulatory Compliance
Change Management
Ticketing
IT Governance
Vendor Contracts
Operations Management
IT Operations
Emergency Response
Communication Skills
ITIL
Legal Compliance
Stakeholder Management
Japanese

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