Regional Operations Manager

2 weeks ago

Singapore KONINKLIJKE LUCHTVAART MAATSCH APPIJ N. V. (KLM ROYAL DUTCH AIRLINES) Full time

Purpose of the job:

The Regional Operations Manager:

  • Must ensure Operational integrity for his/her stations in the region by strictly complying with safety and security regulations, following procedures and regulations established in the operational and safety manuals in force.
  • Manages quality standards in the stations in order to ensure customer satisfaction, controls cost at lowest possible level and optimize aircraft (and if applicable: truck) capacity, contributing to customer satisfaction and maximization of load factor.
  • Is the representative of Operations in the Management Team of the market. He/she is responsible for maintaining constant communication, either directly or via Local Operations staff, with Sales and Distribution, Customer Service, Local Authorities and suppliers.
  • Is part of the roster planning and performs tasks related to flight operations for all stations in the region on a regular basis. In this capacity, he/she will be required to maintain close communication with both internal stakeholders (e.g. Sales, Customer Service) as well as with external stakeholders (e.g. GHA, authorities, suppliers).
  • Is responsible for managing his/her team including all HR related aspects.

Key Responsibilities:

Management/Administration

  • Structure and manage an adequate operations supervisory team for cargo Handling supervision and/or executing all or partial cargo operations activities of the Carrier(s) (Documentation, warehouse). Guarantee that own staff and/or handling companies' staff are trained according regulations standards of the carrier.

Elements are:

  • Organize on a timely and correct manner as per local HR and AOD guidelines all HR issues related to own team.
  • Perform appraisal and TCP in concert with Market Manager and Carrier AOD.
  • Ensure adhering local labor law and regulations.
  • Support and develop the local team through training and evaluation.
  • Engineering of Local Operations Procedures
  • Ensure formal delegation of duties in case of absence
  • Ensure full alignment with Station manager and / or Regional Station manager.

Compliance Management

  • Management of Safety, Security and Customs topics.
  • Facilitate and followup on the external, internal audits and inspections.
  • Participate in incident investigation processes and implement corrective actions.
  • Ensure integrity of data capture, address transmitting issues.
  • Be accountable for the compliance with the Safety Management System (SMS).
Safety Management System (SMS)

  • Report unsafe situation and actively mitigate risks.
  • Compliance: execution and steer towards improvement with local Operations, Ground Handling company (GHA), local authorities and industries related organizations.
  • Implement and maintain "5Musthaves" principles.
  • Perform and follow up on performance reviews with GHA and action items coming from audits, inspections and other relevant platforms.
  • Maintain current on all relevant training in order to keep uptodate and have a high level of standard.
  • Read and understand content of all operations manual and keep uptodate with all published changes.
  • Monitoring and followup on inbound and outbound noncompliance issues for improvement and preventive measures with origin and Hub.

Supplier Management

  • Manage and continuously improve operational quality via operating mechanisms and quality measurement systems in close cooperation with Market Manager and AOD's.
  • Make report events, SMS performance and action implementation during internal review and external meeting with supplier.

Elements of the above are:

  • Monitor Supplier, staff and equipment to achieve all quality targets and to execute all working procedures required on a pershipment and flight level.
  • Take local actions to correct any deviations or discrepancies and report to AODs and Market Manager.
  • Guarantee all tracking/tracing (local) monitoring requests are actioned and ensure accurate and timely response.
  • Perform regular review meeting with suppliers for analyzing and taking actions against deviations and discrepancies.

Cargo Handling

  • Export and Transit: Guarantee buildup plan instructions for all flights related to his station(s) / his market, based on the final booking list, which will comply with all legal and procedural regulations.

Elements of the above are:

  • Loading instructions for special loads like heavy and big shipments.
  • Ensuring clear loading and buildup instructions.
  • Ensure check on export manifest and manage disruptions (i.e. offloads) when needed.
  • Control and enforce adherence to the AFLS processes i.e. Queue treatment & creation; flight planning; reassigment of shipments when applicable.

Import:

  • Organize arrival manifest's review for irregularities prior to flight arrival, problems' anticipation and instruction of third party on necessary actions to alleviate or minimize consequences.
  • Organize future flights' preview for potential conflicts, especi

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