Regional Retail Operations Assistant Manager

2 weeks ago


Singapore HERMES SOUTH ASIA PTE. LTD. Full time

MAIN ACTIVITIES


Under the responsibility of the Regional Retail Operations Manager, the Retail Operations Assistant Manager will interact with the following parties to adapt organisation, processes and tools and sustain the growth of each subsidiary.


  • Local Retail Ops community (approx. 15 pax across 6 markets),
Regional Team: 5 different departments at regional level (Customer Experience, Retail Merchandiser, Internal Control, IT and Legal) and their related local teams, Group Teams in Paris (Operations, Digital, Aftersales)

1. Stores operations and aftersales

  • Accompany local RetailOps Teams in the transformation of their stores' organization, processes, and tools to maximize operations efficiency (smartOps project approx. 10 stores to transform and certify in 2024, Care + project approx. 30 stores to transform and certify in 2024/2025).
  • Follow up stores operations KPIs, seek for improvement in collaboration with local teams and trigger corrective actions when necessary.
  • Consolidated and diffuse local best practices for continuous improvement. Follow up publications of local procedures in collaboration with local RetailOps teams and Internal Control

2. Warehouses operations

  • Ensure standardization of processes across the region to guarantee best efficiency in our 4 warehouses in Singapore, Korea, Thailand, and Australia
  • Initiate and support warehouses projects: extension, automation, and new services.
  • Follow up warehouse's performance KPI and work toward performance improvement with local teams.
  • Implement and follow up sustainable development initiatives in our warehouses.
  • Stabilize and improve replenishment strategy between the warehouses and the stores together with retail planners. Consolidate market's best practices and propose community animations to share across the region.

3. E-commerce and Call centers operations**- Define Core model for e-commerce and call centers together with respective teams.

  • Centralize existing KPIs and work towards performance improvement. Facilitate the coordination between estores, stores and call centers when implementing omnichannel services (ereservations, webtoshop, click in store,)

4. Transversal IT-Ops coordination**- Help to define the regional IT and Operations projects roadmap to support business strategy together with local markets and regional IT Team

  • Define the suitable organization to pilot projects in the region.
  • Coordinate the different stakeholders to ensure smooth deployments and training across each domain.
  • Consolidate markets needs and issues to report to regional IT and Group related teams (Operations. Digital, Aftersales) Participate in SAP migration project for Singapore deployment and support the Regional Retail Operations Manager in the global communication and change management.

PROFILE

  • Minimum 5 years of experience including 3 years in operations, logistics or supply chain with transversal project management.
  • Ability to coordinate various stakeholders,
  • Capacity to federate and animate communities: excellent communication and relation skills,
  • Process and systems driven profile with analytical and problemsolving skills,
- "Hands-on" / "can-do" attitude,

  • Rigor, structure, and organization,
  • Proficient with computer skills and MS Office with very good knowledge on using Excel.
  • Fluent in English, French is a plus


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