Reservations Officer
5 months ago
Job Summary
Reporting to the Reservations Manager, the Reservations Officer carries out Room Sales via telephone or correspondences, ensuring that all information furnished to guests are accurate and appropriate. He/she will ensure that all data entry into systems are error free.
Key Responsibilities
- Ensure that all correspondence are replied within 24 hours.
- Ensure prompt and accurate answering of all incoming calls within 3 rings.
- Suggest appropriate or ideal package to guests according to the information that was provided.
- Ensure that all follow-up are done promptly and efficiently.
- Upsell wherever possible.
- Ensure that all bookings are retrieved and entered into PMS within the same day.
- Ensure that all daily reports are printed promptly.
- Ensure that daily tasks of no-show, traces, missing correspondence and car transfer reports are followed up promptly and efficiently.
Key Requirements
- At least 1 year experience in hotel industry (any department)
- Good computer skills
- Fluent in English (Written and Spoken)
- Excellent telephone etiquette
Tell employers what skills you have
Work Autonomously
Outlook
Front Office
Revenue Management
Upselling
Analytical Capability
Quality Assurance
VIP
Hospitality Industry
Market Analysis
Hospitality Management
Compass
Data Entry
Portfolio Management
Opera
Customer Service
Able To Work Independently
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