Customer Success Engineer
2 weeks ago
Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called "The Catalyst Programme" which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in BEng Infrastructure and Systems Engineering.
This programme is open to Singtel's internal employees as well as external polytechnic diploma holders preferably from the Engineering domain. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?
Make an Impact by
- To work closely with customer success manager for managing existing customers and potential customers requirements. Prepare and support for client's SLA meetings and ensure customer satisfaction.
- Engage with clients to understand their business needs and challenges.
- Participate in customer meetings, presentations, and workshops to gather requirements from clients on the expected data centre solutions.
- Collaborate with the operations, sales team to design customized data centre solutions that meet the specific requirements of each client. Consider factors such as scalability, performance, security, and cost-effectiveness.
- Provide ongoing support to clients after the sale, ensuring successful implementation and integration of data centre solutions. Address any technical issues or concerns that may arise and facilitate smooth communication between clients and internal teams.
- Participate in customer audits.
- Coordinate with maintenance team and clients for building major maintenance.
- Support to prepare month reports by coordinating with DC Operations team.
Skills for Success
- A diploma in Mechanical / Electrical Engineering / Building Services.
- Ability to work effectively with customers and internal team.
- Ability to multi-task, work under pressure and within tight deadlines
Ability to Multitask
Scalability
Active Directory
Building Services
Customer Success
Microsoft Exchange
MCSA
MCSE
System Administration
Audits
Customer Satisfaction
MCITP
Systems Engineering
Electrical Engineering
-
Customer Success Engineer
2 weeks ago
Singapore AILYTICS PTE. LTD. Full timeRoles & ResponsibilitiesHere at Ailytics, we're building AI solutions to envision a safer world. By combining computer vision and predictive analytics, we enable organizations to proactively identify risks, optimize processes, and ultimately save lives. Our platforms are currently deployed all over the world, covering more than 300 million square metersAs a...
-
Customer Success Executive
3 weeks ago
Singapore PRIMUSTECH PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Executive, you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and...
-
Customer Success Executive
3 weeks ago
Singapore PRIMUSTECH PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Executive, you will be the primary point of contact for our customers, ensuring they derive maximum value from our solution. You will play a critical role in driving product adoption, retention, and customer satisfaction. By understanding client needs and challenges, you will proactively offer solutions and...
-
Customer Success Lead
6 days ago
Singapore BIMAGE CONSULTING PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a Customer Success Lead who will be responsible for ensuring successful outcomes for our customers through effective processes, data insights, and cross-functional coordination. The role involves supporting various aspects of the customer journey—such as onboarding, engagement, and renewals—while collaborating...
-
Customer Success Manager
3 weeks ago
Singapore ANTLABS PTE. LTD. Full timeRoles & ResponsibilitiesWe are seeking a dedicated and results-driven Customer Success Manager to join our team. This role focuses on customer satisfaction and service fulfilment, ensuring that our customers achieve their desired outcomes while using our products and services. The ideal candidate will have excellent communication skills, a passion for...
-
Customer Success Manager
3 weeks ago
Singapore DIGIFY PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Manager at Digify, you will play a key role in onboarding, engaging, growing, and retaining customers. This dynamic role involves demonstrating our product, educating customers to drive adoption, nurturing them for expansion opportunities and retaining the customers satisfaction. Your primary focus will be on...
-
Customer Success Manager
3 weeks ago
Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Advocate for customers, ensuring collaboration and transparency across global teams. Drive change, maintain consistency, and deliver successful outcomes. Take ownership of tasks with urgency, while ensuring follow-through and accountability. Manage customer lifecycle events such as onboarding, training, and...
-
Customer Success Manager
3 weeks ago
Singapore GO NET ZERO PTE. LTD. Full timeRoles & ResponsibilitiesIntroduction to GoNetZeroGoNetZero empowers clients worldwide to achieve their net-zero goals. As a global decarbonisation solution provider, it offers comprehensive end-to-end solutions through its digital platform and verified environmental attributes (EAs), including Renewable Energy Certificates and carbon credits. It is the...
-
Customer Success Manager
6 days ago
Singapore MTS GLOBAL PTE. LTD. Full timeRoles & ResponsibilitiesJob Description:●Establish yourself as a trusted advisor, advocate and subject matter expert to support the Pure Evergreen Subscription program internally and externally●Develop a deep understanding of your customers' business priorities, operational model/objectives, data center environment, data center architecture/roadmap,...
-
Customer Success Analyst
6 days ago
Singapore TradingHub Full timeCompensation: $Competitive (Financial Services) About TradingHub Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the...
-
Customer Success Associate
2 weeks ago
Singapore SLEEKFLOW TECHNOLOGIES (SINGAPORE) PTE. LTD. Full timeRoles & ResponsibilitiesAbout SleekFlowJoin SleekFlow, a thriving SaaS startup that is experiencing rapid growth globally thanks to the support of renowned investors like Alibaba Entrepreneurs Fund and Tiger Global. Our mission is to develop the next generation of Conversational AI, empowering customer interactions across all channels—from messaging to...
-
Customer Success Manager
6 days ago
Singapore DIRECT SEARCH ASIA PTE. LTD. Full timeRoles & ResponsibilitiesKey Responsibilities:Client Relationship Management: Serve as the primary point of contact for clients, proactively managing relationships and ensuring clear, documented communication (functional support, status meetings, etc.). Onboarding & Training: Oversee customer onboarding, including product demos, training sessions,...
-
Customer Success Manager
3 weeks ago
Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full timeRoles & ResponsibilitiesAre you passionate about building strong client relationships and making a real impact? We're looking for an experienced Customer Success Manager to join a growing global company.Who They AreThey are leaders in data centre intelligence and market analysis, helping operators and industry experts make smarter decisions with real-time...
-
Customer Success Manager
3 weeks ago
Singapore ASPIRE GLOBAL NETWORK PTE. LTD. Full timeRoles & ResponsibilitiesAre you passionate about building strong client relationships and making a real impact? We're looking for an experienced Customer Success Manager to join a growing global company.Who They AreThey are leaders in data centre intelligence and market analysis, helping operators and industry experts make smarter decisions with real-time...
-
Customer Success Executive
6 days ago
Singapore KING FIRE PTE. LTD. Full timeRoles & ResponsibilitiesKing Fire has been a leading provider of fire protection solutions for over 5 years. We pride ourselves on our commitment to safety, innovation, and the well-being of our customers. As we continue to grow, we're looking for dynamic Senior Sales Executive/ Sales Executive to join our team and further our mission of providing top-notch...
-
Customer Success Intern
6 days ago
Singapore CLOUD MILE PTE. LTD. Full timeRoles & ResponsibilitiesCompany Profile:CloudMile is a born-in-cloud company that specialises in implementing cloud solutions and enterprise grade A.I. solutions.We pride ourselves as a Google Cloud MSP (Managed Service Provider) Partner (only 36 companies globally), CloudMile is the only few partners in the Asia Pacific region certified with Infrastructure,...
-
Customer Success Specialist
3 weeks ago
Singapore Lendela Full timeAbout LendelaFounded in 2018, Lendela is a fast-growing fintech on a mission to simplify financing and enable greater financial access. Our platform matches borrowers with personalised loan options through a simple application, empowering borrowers with choice and transparency while offering an alternative to the cumbersome and opaque traditional lending...
-
Customer Success Associate
2 weeks ago
Singapore DDOG SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesAs a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. You'll be an advocate for the customer internally and focus on providing a positive...
-
Enterprise Customer Success Manager
2 weeks ago
Singapore WORKATO PTE. LTD. Full timeRoles & ResponsibilitiesResponsibilitiesWe are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager. In this role, you will work with our Enterprise customers and ensure their success via the rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager, you will play...
-
Customer Success Associate
3 days ago
Singapore Sigma Solutions Full timeCompany OverviewSigma Solutions is a leading provider of innovative solutions that help businesses succeed. Our team is dedicated to delivering exceptional service and support to our customers, and we are looking for someone to join us in this mission.Job DescriptionAs a Customer Success Associate, you will play a critical role in ensuring the success of our...