See more Collapse

Customer Service Supervisor

4 weeks ago

Singapore CORESTAFF PTE. LTD. Full time
Roles & Responsibilities

  • Government Project – Permanent Role
  • Attractive bonuses (3 months & above)
  • Work life balance & Training and Development Opportunities

Job Summary:

Our client is a reputable logistics company specializing in government projects. As a Team Leader, you will lead a team of 5 and responsible for handling inquiries. Your primary focus will be on providing exceptional service, resolving customer issues, and maintaining efficient operations within the team.

Responsibilities:

  • Handle escalated customer inquiries (call or email) and complaints effectively.
  • Assist team members in resolving complex or challenging cases.
  • Maintain a positive and empathetic approach when dealing with customers.
  • Maintain accurate records and generate regular reports on the department performance metrics.
  • Identify trends and suggest process improvements.

Requirements:

  • Minimum 2 years of experience as a Team Lead in a customer service-related role.
  • Proven experience in managing and motivating a team.
  • Excellent communication, interpersonal, and conflict resolution skills.
  • Strong analytical and problem-solving abilities.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

How to Apply:
Interested candidates, please submit your updated resume by using Quick Apply button
We regret to inform that only shortlisted candidates will be informed.

Yip Seow Thung
Registration Number: R24121304
EA License No: 18C9027


Tell employers what skills you have

Coaching
Microsoft Office
Microsoft Excel
Assessing
Exceptional Customer Service
Administration
Conflict Resolution Skills
PowerPoint
SAP
Team Lead
Excel
Customer Satisfaction
Team Leader
Customer Service
Disposition
Shipping

We have other current jobs related to this field that you can find below

  • Custom Service Supervisor

    1 month ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    MNC/ Central / Perm / Up to $3.8K 1-2 years of relevant Customer Service / Supervisory experience Singaporean only Our client, leading manufacturer and distributor of components is inviting a suitable candidate to join them as an Customer Service Supervisor. RESPONSIBILITIES Prepare quotations and process purchase orders from customersHandle and assist...

  • Custom Service Supervisor

    4 weeks ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    MNC/ Central / Perm / Up to $3.8K 1-2 years of relevant Customer Service / Supervisory experience Singaporean only Our client, leading manufacturer and distributor of components is inviting a suitable candidate to join them as an Customer Service Supervisor. RESPONSIBILITIES Prepare quotations and process purchase orders from customersHandle and assist...

  • Customer Service Supervisor

    2 weeks ago

    Singapore UNITED LANGUAGE CENTRE PTE. LTD. Full time

    **Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution...

  • Customer Service Supervisor

    1 month ago

    Singapore EU HOLIDAYS PTE. LTD. Full time

    Roles & ResponsibilitiesCustomer Service SupervisorResponsibilities Attend to customers’ travel enquiries and requests through phone calls, emails or walk-in Provide information on travel visa application and insurance Follow up and service customers’ enquiries or bookings, before and after-sales Supervise sale team Experienced in selling free &...

  • Customer Service Supervisor

    1 month ago

    Singapore IDEA MANAGEMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesFine dinning Japanese Ramen Restaurant and looking for Customer Service Supervisor/Captain:Responsibilities• Report to restaurant manager and take charge of improving service quality and overall dinning experience• Interact with customers to understand their dinning expectation, collect feedback, minimize unhappiness and...

  • Customer Service Supervisor

    2 weeks ago

    Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time

    Roles & ResponsibilitiesMNC Permanent Position Industry Leader Minimum 2 years of relevant supervisory experience in Customer Service Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferredOur client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service...

  • Customer Service Supervisor

    2 weeks ago

    Singapore Carrier Full time

    Country:SingaporeLocation:28 Teban Gardens Crescent, SingaporeBuild a career with confidenceCarrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new...

  • Customer Service Manager

    2 weeks ago

    Singapore TOP ONE SERVICE PTE. LTD. Full time

    Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)Ensure cleaning teams adhere to safety measures to during cleaning operationAssist in budget planning for cleaning operationsReview daily cleaning job reports for...

  • Customer Service

    2 weeks ago

    Singapore EFFICIENT MOTOR & ENGINEERING WORKS PTE. LTD. Full time

    Advise appropriate service/repair requirements to meet customer needs. Act as a key communication link between customers and the workshop to ensure responsiveness. Monitor job progress and update customers on repair status. Responsible for daily intake of cars for servicing Provide excellent customer service to customers Any other adhoc job assigned by the...

  • Customer Service Officer

    2 weeks ago

    Singapore GLOBAL WATCH SERVICE CENTRE PTE. LTD. Full time

    Duties & ResponsibilitiesØ Ø Ensure high standards and excellence in customer service experience for all enquiries.Ø Attend to check-in watches brought in by customers.Ø Process document for check-in and take photographs of check-in watches.Ø Liaise with Chief Technician for Assessment and prepare quotation to inform customers.Ø Follow-up on job...

  • Customer Service Supervisor

    2 weeks ago

    Singapore BIDFOOD SINGAPORE PTE. LTD. Full time

    Responsibilities Direct reporting to Head of Sales (Consumer Division) Lead, mentor, and motivate the customer service team to achieve performance targets and deliver exceptional service. Conduct regular coaching and team meetings to communicate goals, share updates, and address any concerns and feedback. Handle escalated customer enquiries and feedback,...

  • Customer Service Executive

    2 weeks ago

    Singapore GOLDBELL ENGINEERING PTE LTD Full time

    EXECUTIVE, CUSTOMER SERVICEGBE_901* (SERVICE CHANGI)48 CHANGI SOUTH ST 15.5 DAYS ALTERNATE SAT AAlt Sat: 8.30am to 12.30pm Represent the Company in a professional manner as a front line employee Identifying and responding to customers' needs by providing technical advices Work as a team with internal and external stakeholders like customers, contactors,...

  • Customer Service Officer

    1 week ago

    Singapore AXS Pte Ltd Full time

    Job DescriptionHandle inbound/outbound calls/emails on inquiries, feedbacks and complaintsAbility to understand customers needs and provide appropriate solutionsConsistently deliver quality service to achieve customers satisfactionEnsure proper follow up, escalation & closure of individual caseProvide accurate product and service information to...

  • Customer Service Supervisor

    2 weeks ago

    Singapore MOTHER'S RESTAURANT PTE. LTD. Full time

    Roles & Responsibilities:Perform Food Production Control, Quality, Serving, Packaging, Procurement, and Customer assistant.Handle cashiering responsibilities.Conduct housekeeping tasks to uphold outlet cleanliness.Address customers' inquiries and requirements.Execute any additional tasks delegated by the outlet manager.About the Job:This position involves a...

  • Service Supervisor

    2 months ago

    Singapore ELEVEN COLLECTIVE PTE. LTD. Full time

    Roles & ResponsibilitiesWe are a modern Asian restaurant looking for a friendly and proactive Service Supervisor to join our team! If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we’d like to hear from you!Our Service Supervisor will oversee daily...

  • Service Supervisor

    2 weeks ago

    Singapore ELEVEN COLLECTION PTE. LTD. Full time

    Roles & ResponsibilitiesWe are a modern Mediterranean restaurant looking for a friendly and proactive Service Supervisor to join our team If you genuinely enjoy working with people, have the experience and confidence in leading a team, and a passion for providing excellent customer service, then we'd like to hear from youOur Service Supervisor will oversee...

  • Customer Service Supervisor

    2 weeks ago

    Singapore Career Edge Asia Pte Ltd Full time

    $5K + AWS + VB + allowance5 working days, Mon - Fri, normal office hoursLocation: WestResponsibilities To oversee the customer service team and manage the customer service department. Ensure that orders are arranged and fulfilled on time in full. Ensure stocks are available and replenished accordingly by managing customers' offtakes and orders Coordinate and...

  • Customer Service Supervisor

    2 weeks ago

    Singapore TOLL GLOBAL FORWARDING (SINGAPORE) PTE. LIMITED Full time

    Job Description: Supervise order fulfilment activities in compliance to rating principles as well as operator variations Manage contingency plans for order processing operations Execute methods to improve documentation process in accordance to standards, policies and procedures Resolve operational shortfall, warehouse operations quality issues and...

  • Customer Service Representative

    2 weeks ago

    Singapore SABIC - Saudi Basic Industries Corp. Full time

    JOB TITLE: CUSTOMER SERVICE REPRESENTATIVEORG UNIT NAME: FULFILLMENT & MARKETINGLOCATION:SINGAPOREJOB PURPOSE Build and manage strong customer relation, understand Commercial / Distributors processes and activities and provide value added service as needed Responsible for SEA regions and affiliates orders with Asia Pacific Regions Handle order processing,...

  • Customer Service Supervisor

    1 month ago

    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesOur client is a reputable high end retailer dealing with Leather Goods, RTW & Home Lifestyle items. They urgently requires:After Sales Services Supervisor - 19 months contractUnderstand the full spectrum of aftersales processes and seek continuous improvementsOversee client repairs, follow up and escalationsDiligently check all...