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Customer Service Supervisor

1 month ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Our client is a reputable high end retailer dealing with Leather Goods, RTW & Home Lifestyle items. They urgently requires:


After Sales Services Supervisor - 19 months contract

Understand the full spectrum of aftersales processes and seek continuous improvements

Oversee client repairs, follow up and escalations

Diligently check all incoming repairs to ensure repair expectations are communicated and met

Expedite backorders and provide customers with accurate availability dates

Evaluate repairs and re-direct to the appropriate centre

Follow up on quotations between customers, craftsmen and Paris

Communicate with relevant departments to resolve issues, expedite orders and monitor shipments

Manage shipments from centralized warehouse to Paris and local suppliers

Manage shipments and documentations with logistics team

Support aftersales daily briefings

Analyze and evaluate the demand of aftersales services, to identify and implement solutions

Requirement:
- Min 5 years of after-sales or customer servicing experience in retail / any industry. Candidates from operations background with su[pervisory are welcome to apply.
- Strong communication & interpersonal skills
- Good Organisation skills and IT Savvy

Benefits includes 14 days annual leave, 2-month completion bonus & medical coverage
Working hours: Mon - Fri 9am to 6pm

Jessie Hoe Huey Miin
CEI R1103861
EA: 99C4599


Tell employers what skills you have

Management Skills
Sales
Troubleshooting
Aftersales
Interpersonal Skills
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Service Delivery

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