Senior IT Operations Manager

4 weeks ago


Singapore FUJITSU ASIA PTE LTD Full time
Roles & Responsibilities

We are seeking an experienced IT Operations Manager with well managed services to oversee and manage our end-user computing environment. The ideal candidate will ensure the smooth operation of IT services supporting the end-user needs and drive continuous improvement to meet customer IT experience.

Workplace operation and delivery, which include in managing resources, assets, and professional services

  • Experience in managing multiple workplace projects ranging from 3000 to 9000 end user environment
  • Provide solution and improve operation process for workplace managed service project
  • Possess the workplace operation know-how to operate onsite, service desk and understand the deliverables
  • Responsible for SLA and service management
  • Manage and coordinate urgent and complicated support issues. Act as the escalation point for all requests and incidents
  • Determine the root cause and ensure proper communication to customers and incident report
  • Drive ticket deep dive on issues and develop strategies for improvement
  • Well versed in Asset management framework with experience in managing large volume of endpoint devices
  • Manage weekly and monthly meetings with the team
  • Conduct monthly reporting to customer and Fujitsu stakeholders
  • Continuous service improvement with 5% YoY on cost optimization

Key Responsibilities:

  • Asset Management: Oversee the tracking and management of IT assets, ensuring accurate inventory and lifecycle management.
  • Automation experience: Identify opportunities for automation to improve efficiency to reduce manual repetitive tasks within workplace operations.
  • Financial Management: Expect to manage cost centre and accounts operational costs. Driving new businesses revenue and margin during pre-sale stage.
  • Vendor Management: Coordinate with external vendors for resource management and support of IT services.
  • Compliance: Ensure compliance with IT policies, procedures, and regulatory requirements.
  • Training and Development: Plan training and development opportunities for internal IT support team to enhance their skills and knowledge.
  • ITIL Practices: Implement and adhere to ITIL best practices for IT service management, ensuring consistent and efficient service delivery.

Qualifications:

  • Education: Bachelor’s degree in information technology, Computer Science, or a related field.
  • Experience: Minimum of 10 years of experience in IT operations, with at least 5 years in a managerial role. Critical thinking management
  • Technical Skills: Proficiency in managing end-user computing environments, including hardware, software, and network systems.
  • Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide a team.
  • Problem-Solving: Excellent problem-solving skills and the ability to troubleshoot complex IT issues.
  • Communication: Strong communication skills, with the ability to explain technical concepts to non-technical users.
  • Certifications: Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified: Microsoft 365 and Power BI are a plus.

Preferred Skills:

  • Experience with asset management framework and practices.
  • Knowledge of automation tools and techniques.

Tell employers what skills you have

A+
IT Service Management
Asset Management
Managed Services
Financial Management
Service Management
Automation Tools
IT Operations
Vendor Management
Service Desk
Team Management
Resource Management
ITIL
Power BI
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