Senior manager, operations strategy
6 days ago
Started in 2013, Castlery is a vertically integrated furniture brand. Our mission is to redefine boundaries of home elegance through creating designer furniture for the masses via a direct-to-consumer model. Headquartered in Singapore with offices in the United States, Australia, China, and Malaysia, we are a team of 300+ passionate designers, engineers, data scientists, marketers, and logistic specialists who are aiming to reinvent the traditional furniture industry.As we continue to grow and expand our influence, we are seeking a driven and strategic-minded individual, who is passionate about creating impact and being part of a team reshaping the global furniture industry, to join us as Operations Strategy Senior Manager.This role offers a unique opportunity to help streamline company-wide operations across functions (such as merchandising, logistics, marketing, sales, HR, finance, etc.) and align them with our mid/long-term strategic goals. It will contribute to Castlery's success by ensuring operational efficiency, performance monitoring, financial success, and risk management.You will be making an impact through the below areas (but the sky is the limit):Strategic Alignment:Work closely with key stakeholders to align operations with the company's strategic goals, ensuring that all activities contribute to the overall success of the organisation.
Performance Monitoring:Establish company-wide level 1/2/3 metrics and develop monitoring mechanisms to track processes, identify areas of improvement, and make data-driven decisions. Facilitate the quarterly business reviews. Bring in cross-functional perspectives into performance monitoring and problem-solving.
Streamlining Operations:Identify areas for improvement and implement strategies to foster end-to-end thinking, break silos, streamline cross-functional processes, and gradually increase company-wide operational excellence.
Drive Change:Where required, the Operations Strategy Team will lead and manage strategic change initiatives and, through the process, enhance our culture of customer centricity, bias for action, dive deep, and innovation (learn and be curious) within the organisation.
Business Partnering:Collaborate with senior managers across Castlery to understand their needs, address challenges, fulfil talent gaps, and develop solutions that drive operational excellence.What you'll need:Superior analytical capabilities, able to deep dive into topics/problems and understand root causes, with solid data validation.
Highly curious and enjoys understanding the end-to-end of a topic, including the operational details.
Proven experience and capability in managing multiple projects across a wide variety of functional business problems, allocating resources, and collaborating across teams within tight deadlines.
Excellent interpersonal skills and a clear communicator across written and verbal communication; able to influence and collaborate with stakeholders across functions at all levels of experience.
Comfortable with ambiguity and identifying what may be needed to define clarity.
Preferably has 5 years or more work experience as a strategy advisor or management consultant in a top-tier strategy consulting firm or high-growth startup or venture capital firm.What we promiseOur first promise - the ride of a lifetimeYou'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth. You'll have a front-row seat in witnessing the growth of our customer base and organisation at a global level.Our second promise – a place to thriveWe're building a company that has people as one of the company's core pillars for success. It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here, at Castlery.We're committed to our employees' growth and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience, and carrying over into an emphasis on personal and professional development.Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people to perform at their best level and believes in partnering our employees to raise that level as they grow with us.
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