Account Director, Client Experience

2 days ago

Singapore IPG DXTRA (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

OVERVIEW

Part of The Weber Shandwick Collective (TWSC), we're the earned-first global communications agency, led by world-class strategic thinkers and creative activators. We create shared and sustainable value for businesses, people, and society. We energise the right mix of talent, using the right platforms and latest technology to choreograph stories that make a real and meaningful impact for some of the world's leading brands and businesses.

Our game-changing work is recognised by some of the most prestigious industry awards bodies, and we have won more than 135 Lions at the Cannes Lions International Festival of Creativity. We're also PRWeek's 2024 Global Agency of the Year as well as being listed on the Ad Age A-List 2024 and Fast Company's Most Innovative Companies 2024.

Our Values:

CURIOSITY – We cultivate curiosity and challenge convention. Because solving any problem begins by asking the right questions

INCLUSION – We foster teams and environments built on belonging and openness to possibility. Because the best ideas have no bias

COURAGE – We stand up for what we believe in. Because being comfortable with the uncomfortable is how progress is made

IMPACT – We strive to make a meaningful difference in everything we do. Because we owe it to our people, or clients and the world

ABOUT THE ROLE

As an Account Director, you will be responsible for managing client and inter-agency relationships, playing a critical role in driving and delivering client work within the Healthcare practice.

You will be responsible for leading the day-to-day client relationship alongside your account teams. You will supervise major pieces of business with multiple work streams and team members. Other responsibilities include recommending programs and activities, coordinating with clients on their goals, effectively delegating projects, offering counsel to team members, and allocating agency resources to match client budgets.

You are also engaged with business development, strategic program planning, and the development of creative concepts.

Additional responsibilities include but are not limited to:

  • Day-to-day client direction and counsel
  • Facilitating integration efforts with other agency partners
  • Driving communications support around campaigns
  • Working across internal specialists including media, digital and creative
  • Working with senior counselors on strategy

What an AD will do:

  • Can turn ideas into workable plans
  • Capacity to convey ownership of assigned projects to junior team members
  • Can solve conflicts
  • Can mobilise and motivate teams
  • Can work independently and as part of a team
  • Excellent oral and written business communication skills
  • Aptitude for financial management
  • Can complete challenging projects within set parameters
  • Exceptional judgment when working with team members, client contacts and vendors
  • Commitment and dedication to the agency's success as well as individual career
  • Can anticipate client and team needs
  • Attention to detail and quality
  • Instills confidence with clients and colleagues

Experience in healthcare communications, including (but necessarily all of):

  • Rx, prescription, pharma comms campaigns
  • Consumer health, over-the-counter medicines, disease awareness campaigns
  • Data communications for client and their clinical trial results
  • Healthcare event management (media, congresses, roundtables)
  • Healthcare media relations work (media coverage, media contacts)
  • Healthcare social media work (content, films, managing social media accounts)
  • In-house or agency

Note from the team

Weber Shandwick is proud to be an equal opportunity employer. Weber Shandwick is committed to building a culture where all employees are seen as equal, are respected and where all opinions are heard. We take pride in our inclusive hiring, as well as our diverse workforce and we welcome applications from all qualified candidates.

Personal data held by Weber Shandwick relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Due to the large number of applications received, we apologize if we are unable to provide a response or feedback on unsuccessful applications. We appreciate the time taken to apply for the role and your recent interest in Weber Shandwick.

Tell employers what skills you have

Account Management
social media content strategy
Healthcare Communications
Budgets
Leadership
Client Relations
Public Relations
New Business Development
Social Media Relations
media coverage
Strategic Media Relations
Media Relations

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