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Customer Service Lead

4 months ago

Singapore ACHIEVE CAREER CONSULTANT PTE LTD Full time
Roles & Responsibilities

  • MNC
  • Permanent Position
  • Industry Leader
  • Minimum 2-3 years of relevant supervisory experience in Customer Service
  • Experience in Food/Fast Moving Consumer Goods (FMCG) industry will be preferred

Our client, a leading quality food provider and wholesaler, is looking for suitable talents to join their growing business as Customer Service Lead.


RESPONSIBILITIES:

  • Lead, mentor, and motivate the customer service team to achieve performance targets and deliver exceptional service.
  • Conduct regular coaching and team meetings to communicate goals, share updates, and address any concerns and feedback.
  • Handle escalated customer enquiries and feedback, ensuring swift resolution and customer satisfaction.
  • Support the team to handle incoming calls, emails, and message from customers promptly and professionally.
  • Embed a customer feedback loop into customer service operations and provide insights and suggestions for process improvements.
  • Work closely with cross-functional teams on customers’ orders, enquiries, feedback, etc.
  • Recommend and support the implementation of tools to track customer interactions and gather insights.

REQUIREMENTS:

  • Diploma in Business or any related disciplines
  • Minimum 2-3 years of related supervisory experience in Customer Service, preferably within food / Fast Moving Consumer Goods (FMCG) industry
  • Problem solving skills and the ability to handle challenging customer situations with professionalism

OTHER INFORMATION:

  • Location: West
  • Working hours: Monday to Friday, Office Hours
  • Salary: Salary will commensurate according to experience & qualifications.
  • The Company strives to achieve employee satisfaction and provides a conducive working environment, attractive incentives, and remuneration to all staff.

HOW TO APPLY:


Please click “Apply Now” button to submit.


Alternatively, interested candidate, please submit your updated resume in MS WORD Format to Florence Pang Rou Jing (R23118044) :


Email – florence.pang@achievegroup.asia


or reach out to your Friendly Consultant, Florence at WhatsApp 8655 6810 (text message only) for a confidential discussion.


Please indicate the below information in your resume:

  • Current & Expected salary
  • Reason(s) for leaving
  • Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT


Notice:

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In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.


Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.


Tell employers what skills you have

Coaching
Management Skills
Microsoft PowerPoint
Customer Service Operations
Telemarketing
FMCG
MS Word
Team Lead
Customer Satisfaction
Team Leader
Customer Service
Screening
Customer Service Experience