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IT cum Customer Service Lead

2 months ago

Singapore CROWN COFFEE PTE. LTD. Full time
Roles & Responsibilities

IT Operations:

  • Oversee IT systems, including hardware, software, servers, and network infrastructure.
  • Implement security and backup protocols, manage user accounts, and provide technical support.
  • Recommend and manage technology projects aligned with business goals.

Customer Support:

  • Lead and manage the customer support team, ensuring effective service delivery and continuous improvement.
  • Develop and implement strategies to enhance customer experience and process efficiency.
  • Address complex customer issues, collaborate with other teams, and manage crisis situations.

Additional Responsibilities:

  • Diagnose and troubleshoot issues, extract logs for the development team, and promote a culture of continuous improvement.

Qualifications:

  • Bachelor’s Degree in IT or a related field.
  • Minimum 5 years of experience in customer support and IT operations management.
  • Strong leadership, problem-solving, and communication skills.

Preferred:

  • Relevant IT certifications and experience with advanced network management and enterprise-level support software.

Tell employers what skills you have

Network Management
Leadership
Microsoft Office
Microsoft Excel
Customer Experience
Hardware
Customer Support
Operations Management
IT Operations
Communication Skills
Customer Satisfaction
Statistics
Customer Service
Service Delivery
Customer Service Experience
Technical Support