Customer Service Team Lead
21 hours ago
ST Engineering E-Services Pte. Ltd. is a leading provider of mission-critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our clients' innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions.
Job Title: Customer Service Team LeadWe are seeking a highly skilled and experienced Customer Service Team Lead to join our National Service (NS) Registration and Enlistment team. As a key member of our team, you will be responsible for the smooth administration of NS processes, including coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents.
Key Responsibilities:- Administer NS registration, pre-enlistment, and enlistment related activities and follow up on cases and issues after the activities.
- Ensure timely execution of tasks and compliance to processes.
- Conduct verification checks on the NS processes and ensure timely submission of the report to the stakeholder.
- Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions.
- Correspond and participate in discussions with stakeholders, colleagues, and system technical teams to plan for system enhancements.
- Provide data and information for periodic management reporting and to provide support for audits.
- Administer enlistment exercises at enlistment units and manage queries.
- Assist the manager in other administration tasks as and when required.
- Track record and passion of customer service experience and competency.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Strong interpersonal and communication skills.
- Proven leadership skills will be an advantage.
- Meticulous with keen attention to details, highly disciplined, and service-oriented.
- Proficient in Microsoft Office applications (Excel & Word).
- Bachelor degree in any discipline.
- An environment where you will be working on cutting-edge technologies and architectures.
- A safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
- Meaningful work and projects that make a difference in people's lives.
- A fun, passionate, and collaborative workplace.
- Competitive remuneration and comprehensive benefits.
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