Customer Service Team Lead

21 hours ago


Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time
About ST Engineering E-Services Pte. Ltd.

ST Engineering E-Services Pte. Ltd. is a leading provider of mission-critical command, control, and communications (C3) systems with secured IT infrastructure and managed services. We support our clients' innovation journey through design thinking, analytics, and AI-enabled decision support with our full suite of cloud computing solutions.

Job Title: Customer Service Team Lead

We are seeking a highly skilled and experienced Customer Service Team Lead to join our National Service (NS) Registration and Enlistment team. As a key member of our team, you will be responsible for the smooth administration of NS processes, including coordinating with stakeholders, managing cases, and providing clear information and guidance to pre-enlistees and their parents.

Key Responsibilities:
  • Administer NS registration, pre-enlistment, and enlistment related activities and follow up on cases and issues after the activities.
  • Ensure timely execution of tasks and compliance to processes.
  • Conduct verification checks on the NS processes and ensure timely submission of the report to the stakeholder.
  • Communicate with pre-enlistees/parents when required and with internal stakeholders for necessary actions.
  • Correspond and participate in discussions with stakeholders, colleagues, and system technical teams to plan for system enhancements.
  • Provide data and information for periodic management reporting and to provide support for audits.
  • Administer enlistment exercises at enlistment units and manage queries.
  • Assist the manager in other administration tasks as and when required.
Requirements:
  • Track record and passion of customer service experience and competency.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Strong interpersonal and communication skills.
  • Proven leadership skills will be an advantage.
  • Meticulous with keen attention to details, highly disciplined, and service-oriented.
  • Proficient in Microsoft Office applications (Excel & Word).
  • Bachelor degree in any discipline.
What We Offer:
  • An environment where you will be working on cutting-edge technologies and architectures.
  • A safe space where diverse perspectives are valued, and everyone's unique contributions are celebrated.
  • Meaningful work and projects that make a difference in people's lives.
  • A fun, passionate, and collaborative workplace.
  • Competitive remuneration and comprehensive benefits.


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