Desktop Engineer
2 weeks ago
Responsibilities:
- Provide first-line support for desktop and laptop-related issues.
- Respond to IT service requests from end-users (via phone, email, or ticketing systems).
- Troubleshoot and resolve hardware and software issues on Windows and macOS devices.
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Assist with software installations, upgrades, and updates.
- Perform user account management and password resets.
- Escalate complex issues to L2 or other IT teams when necessary.
- Maintain documentation of issues and resolutions in the ticketing system.
- Ensure proper connectivity and functioning of networked devices (printers, scanners, etc.).
- Assist with system backups and restore processes.
Requirements:
- Basic knowledge of hardware and software troubleshooting.
- Familiarity with Windows 10/11 and macOS operating systems.
- Ability to interact with end-users.
- Experience with Active Directory for user account management.
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
- Willingness to learn and grow in IT support.
Account Management
MacOS
Troubleshooting
ICT
Hardware
Ticketing
Laptops
Active Directory
DHCP
Windows 7
Ticketing Systems
Project Management
Networking
Operating Systems
Windows
DNS
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