Chocolate Academy Lead AMEA

4 days ago


Singapore BARRY CALLEBAUT CHOCOLATE ASIA PACIFIC PTE. LTD. Full time
Roles & Responsibilities

About the role

  • Under the direction of the Director, of Global Callebaut Chocolate Academy, the Regional Chocolate Academy Lead will lead the Chef services in all activities by focusing on delivering a unique customer experience to all typologies of customers for the region.
  • He/she directly manages the region's Head Chefs Chocolate Academy. This crucial role ensures consistency for the whole region in delivering a unique customer journey. The service offering, defined by four key pillars (support, innovation/inspiration, education and community) is to support all typology of customers for the entire region.
  • He/she is responsible together with the Creative Director, Digital Academy to support the chef service in the digital transformation by leading the deliverables of dedicated digital content.
  • He/she is the “face” of Barry Callebaut's culinary expertise in Chocolate & Cocoa to food manufacturing, top B2B/B2C Brands and the artisanal world across the region and Gourmet brands.
  • He/she is responsible for leading the development of the next generation of chocolate experiences. By working with the Market segment team and consumer insight team, he/she is translating consumer trends into compelling, indulgent, unexpected concepts to inspire innovative solutions for our customers & help them to grow.
  • Internally, the Regional Chocolate Academy Lead is playing an equally critical role in shaping our customer journey to be best-in-class, as well as helping to ensure that our winning portfolio, innovation & services always line up with the high standard or solutions our customers are looking for.
  • He/she is leading the Chocolate Academy across the region by pioneering in the world of bakery, pastry, confectionery, ice cream and beverage as well as supporting our strategic long-term growth priorities.
  • He/she is taking the role of influencer internally and externally by empowering his/her team across the whole region, helping talent to grow, having a strong digital influence within the Food Industry and scaling best practices across the region.
  • He/she is leading the internal sales training to support the transformation of our sales team to become ingredients experts and transform Barry Callebaut from being an ingredient company to a solution provider delivering best-in-class service.

Key responsibilities include

  • Leading the Chocolate Academies of the region
  • Working closely with the Barry Callebaut team to support the innovation launch, marketing campaign and embedding a superb customer journey.
  • Driving the customer journey in solution selling and promoting our winning portfolio
  • Supporting the service offers digital transformation.
  • Working closely with the event team to bring alive the Chocolate Academy digitally or during fair and event.
  • Being influential in the chef community to attract segment experts, new hires, influencers and guest chefs on dedicated projects. He/she is also an internal ambassador to support our Passion for food internally
  • Taking a key role within the Chef services across the region to support our sustainability ambitions.
  • Empowering his/her Chef team and supporting their career growth when relevant.
  • Having budget/cost center(s) responsibility (P&L) for the Academy of the region
  • Manage the Academy footprint and key openings or relocate projects closely with the local Academy.
  • Build a strong network with Academy sponsors in the region & enable additional regional and local sponsorships.

About you

  • Advanced training in Confectionery/Bakery/Ice Cream/Dairy/Pastry/Cereals
  • Specific diploma in Confectionery and Pastry transformation
  • Knowledge of the ISB, QSR and KA market
  • Knowledge of the Chocolate and Cocoa Food Manufacturer Industry is preferred and B2B market relatives to the food industry
  • 15+ years of experience
  • Fluent in English + another local/regional language is an asset
  • Strong communication and organization skills
  • Proactive & Autonomous
  • Strong digital influencer and knowledge of several Social Media platforms (IG, FB, LK…)
  • Salesforce knowledge
  • Ability to work well in a high-expectations environment
  • Ability to work effectively with multiple departments and portray a professional and positive image
  • Project management mindset

Tell employers what skills you have

Digital Transformation
Gourmet
Sustainability
Ingredients
Customer Experience
Social Media
Translating
Chocolate
Food Industry
Food Manufacturing
B2B
Solution Selling
Project Management
Bakery
Pastry

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