Customer Experience Administrator
3 weeks ago
Job Scope:
- Provide administrative and operational support to the Manpower, Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner.
- Involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.
- Have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.
Requirements:
- Service quality mindset, with at least 3 years of relevant customer service experience
- Proactive team player with strong verbal and written communications and interpersonal skills
- Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
- Prior working experience in the Public Service Counters will be an advantage
- Must be prepared to work extended hours, when required during peak period
Working Arrangement: Mon-Fri 8.30am to 6pm
Location: Novena
Salary: $2200 to $2700
Contract Period: ASAP (11 months 29 days)
EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI
Tell employers what skills you have
Android Development
Analytical Skills
Administrative Work
Webmaster
Content Strategy
Written Communications
XP
Public Service
Web Content
Web Developer
CMS
Microsoft Word
Ab Testing
Writing Skills
Customer Service Experience
Web Analytics
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