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    Roles & ResponsibilitiesAbout ST EngineeringST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than 100 countries. The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses...

Customer Service Team Lead

1 month ago

Singapore ST ENGINEERING E-SERVICES PTE. LTD. Full time
About STEngineering

STEngineering is a global technology, defence, andengineering group with offices across Asia, Europe, the MiddleEast, and the U.S., serving customers in more than 100 countries.The Group uses technology and innovation to solve real-worldproblems and improve lives through its diverse portfolio ofbusinesses across the aerospace, smart city, defence, and publicsecurity segments. Headquartered in Singapore, ST Engineering ranksamong the largest companies listed on the SingaporeExchange.

Our history spans more than 50 years,and our strategy is underpinned by our core values - Integrity,Value Creation, Courage, Commitment and Compassion. These 5 corevalues guide every aspect of our business and are embedded in ourST Engineering culture - from the people we hire, to working witheach other, to our partners andcustomers.

About our Line ofBusiness - Mission Software &Services

OurMission Software & Servicesbusiness provides leading-edge mission critical command, control,and communications (C3) systems with secured IT infrastructure andmanaged services. We support our client's innovation journeythrough design thinking, analytics, and AI-enabled decision supportwith our full suite of cloud computing solutions. We provideintelligent, actionable insights and sustainable solutions to ourvalued partners in diverse industries including defence,government, and commercialsectors.

Together, We Can Make ASignificant Impact

You will workas part of the National Service (NS) Registration and Enlistmentteam and be responsible for the smooth administration of the NSprocesses.This includes coordinating with stakeholders, managingcases, and providing clear information and guidance topre-enlistees and their parents. You will oversee a team ofassistants, prepare reports, and make recommendations to relevantauthorities. Additionally, you will be involved in conductingenlistment exercises at enlistmentunits.

Be Part of OurSuccess
  • Administer NSregistration, pre-enlistment and enlistment related activities andfollow up on cases and issues after the activities.
  • Ensure timely execution of tasks and compliance toprocesses
  • Conduct verification checks on theNS processes and ensure timely submission of the report to thestakeholder.
  • Communicate withpre-enlistees/parents when required and with internal stakeholdersfor necessary actions
  • Correspond andparticipate in discussions with stakeholders, colleagues and systemtechnical teams to plan for system enhancements.
  • Provide data and information for periodic managementreporting and to provide support for audits.
  • Administer enlistment exercises at enlistment units andmanage queries
  • Assist the manager in otheradministration tasks as and whenrequired

Qualities WeValue
  • Track record andpassion of customer service experience and competency
  • Excellent communication and interpersonalskills
  • Strong analytical and problem solvingskills
  • Strong interpersonal and communicationskills
  • Proven leadership skills will be anadvantage
  • Meticulous with keen attention todetails, highly disciplined and service-oriented
  • Proficient in Microsoft Office applications (Excel &Word)
  • Bachelor degree in anydiscipline.

OurCommitment That Goes Beyond theNorm
  • An environmentwhere you will be working on cutting-edge technologies andarchitectures.
  • Safe space where diverseperspectives are valued, and everyone's unique contributions arecelebrated.
  • Meaningful work and projects thatmake a difference in people's lives.
  • A fun,passionate and collaborative workplace.
  • Competitive remuneration and comprehensivebenefits.