Customer Service Executive
4 weeks ago
Job Description:
- To support the Department Supervisor / Manager in performing the day to day operations of the Counter Services and Call Centre, to achieve KPIs
- Attending to clients' queries. Providing services via telephone, email and writing.
- Collaborate with inter-departments and Headquarter to resolve customer-related issues, feedback and concerns
- Responsible for updating weekly and monthly Operation reports
- Support Company held events
- Any other ad-hoc assignments as dedicated by Department Supervisor / Manager
Skills/Education/Experience:
- Minimum GCE "O" Levels, Diploma or Degree preferred
- Possess at least 1 year of experience in the Call Centre or service related industry
- A pleasant personality and good customer orientation mindset are essential
- Proficiency in the use of Microsoft Office applications. Internet savvy.
- Excellent interpersonal and communication skills. Ability to speak fluent English and Mandarin (to liaise with Mandarin speaking customers)
- Ability to meet deadlines and work under pressure.
- Ability to function as an effective team player
- Strong initiative, open minded and willing to adapt to changes and challenges
- Mature, self-motivated and hardworking
- Able to work on shifts - Either 9am to 6pm or 10.30am to 7.30pm
- Occasional weekend support at local seminars
Interested parties please apply with detailed resume that include past/current experiences, current/expected compensation package and earliest available date to linhuit@marketsingapore.com.sg. We regret that only shortlisted candidates will be notified.
Note: All information provided by applicants will be treated in strict confidence and used for recruitment purpose only.
Tell employers what skills you haveMicrosoft Office
Microsoft Excel
Customer Experience
Interpersonal Skills
Inventory
Adaptability
Freight
Writing
Communication Skills
Customer Satisfaction
Team Player
Customer Service
Customer Orientation
Shipping
Customer Service Experience
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