Lead Desktop Support Engineer

Found in: Talent SG 2A C2 - 2 weeks ago

Singapore INDEX CAREER CONSULTANTS PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities:

  • Deliver superior End User Experience while ensuring a managed, secure End User environment
  • Support various LOB users through direct end user support or through projects that deliver changes to the end user environment
  • Assist Service Delivery Team in keeping desktops in compliance with Bank standards Work with LOB to identify and proactively manage applications to ensure a well maintained and managed end user environment
  • Handle end-to-end Desktop refresh and replacement initiative and timely removal of Not Permitted Technology
  • Handle user questions, incidents and requests. Tracking, measuring, and escalating as appropriate
  • Adhere to industry and corporate standards and best practices while maintaining a high level of efficiency
  • Assist with patching and upgrading end user devices
  • Address quality and schedule conflicts
  • Availability for ad-hoc work after hours and on weekends where necessary
  • Ability to work in a high-pressure, fast moving environment

Job Requirements:

  • At least 5 years’ experience in all phases of desktop operating system support, implementation, and maintenance, preferably in the financial sector
  • Knowledge/Experience in Asset Disposal Processes
  • At least 3 years’ experience on trading floor experience with Bloomberg, Reuters & trading platforms
  • Knowledge of desktop operating system and infrastructure required to implement and support enterprise deployments
  • Knowledge of Desktop Services security and access standards and practices
  • Basic understating of networking and server technologies
  • Proficient in supporting a Windows 10 desktop environment & Microsoft suit of applications

Tell employers what skills you have

Desktop Infrastructure
UAT
Bloomberg
Troubleshooting
Microsoft Office
Windows 10
Desktop Administration
Hardware
Outsourcing
Laptops
User Experience
Desktop Support
VDA
IT Operations
Tuning
Networking
Windows
Windows Remote Desktop
Service Delivery

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