Head of Delivery

2 months ago

Singapore ALEPH PTE. LTD. Full time
Roles & Responsibilities

At Aleph, we design human experiences by asking the right questions. Here, you’d find a curious breed of creative engineers spread across the globe, specializing in craft, strategy, and technology. With a keen ear to the ground, we turn big dreams into user-first digital solutions by design. Through rigorous prototyping, close collaboration, and responsive engineering, we commit to creating a future that leaves our craft, community, and clients better than before we began.


We are looking for the Head of Delivery is accountable for the end-to-end delivery of programs and projects to meet clients needs, and responsible for client relationships across their span of control. The Head of Delivery will report into the Managing Director & Business Director and will be responsible for driving the delivery and migration of all Aleph projects. In this role, you will be responsible for driving and supporting Aleph teams to plan and execute the Build, Release and Test of all future features.


Key Responsibilities:

  • Leading a team to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
  • Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence within specific service line
  • Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
  • Ensure that the right type and number of resources that are required to fulfill the planned projects are available and in place through cooperation with Resource Planners
  • Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
  • Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
  • Responsible for financial management and reporting and optimizing processes
  • They are also expected to contribute to the wider goals of IT Services
  • Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the Digital Experience SDL and DFF Product Board
  • Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritization.
  • Holding the teams to the highest standards, project discipline and accountability
  • Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams.

Essential Functions of the Job:

  • Initiate, build and sustain productive relationships
  • Serve as an escalation point for client concerns if/when they arise
  • Identify appropriate resolution to achieve client satisfaction in a timely manner
  • Help develop account strategy and plan that best leverages firm resources and strategies to meet customer expectations
  • Monitor and manage end-to-end delivery of programs and projects sponsored by one or more customer groups to scope, time and budget
  • Enforce standard methodologies, processes and tools
  • Provide leadership and direction to project team members
  • Evaluate and identify potential redundant applications, infrastructure and tools

Analytical/Decision Making Responsibilities:

  • Must be able to work within a matrix organization – balancing the needs of the customer against firm initiatives and goals
  • Must be able to identify appropriate product/service offerings to meet the client’s needs
  • Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
  • Manage multiple teams to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
  • Identify, manage and resolve complex issues, preventing escalations, where possible
  • Manage, negotiate and resolve project risks effectively
  • Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring
  • Leader and team player – sets example for project managers, business analysts and others to follow
  • Create an open, honest, accountable and collaborative team environment.

Prerequisites

  • A degree in Computer Science and/or a business related degree; or equivalent work experience
  • 10+ years in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs.
  • Significant experience in a customer service role and business management role.
  • Work experience in a professional services industry, preferred.
  • Experience managing external vendors, commercial negotiations.
  • Excellent relationship building and interpersonal skills, including cross-cultural competence.
  • Proven delivery excellence ideally using Agile.
  • Strong leadership qualities and a passion for building high performing teams.
  • Digital marketing technology stack experience including Adobe Experience Cloud is preferred.

Benefits

  • Competitive salary (compensation will be based on experience)
  • Medical insurance
  • Yearly reward based on performance
  • Casual work environment and attire
  • A solid team behind you: great people who love what they do
  • A fun culture which promotes learning and knowledge sharing
  • Opportunities for personal and professional growth offerings from our in-house Learning @ Aleph Academy, Flocket meetups, timely training for skills upgrade, workshops and conferences.


Get in touch

Please visit www.aleph-labs.com or drop us an email at careers.my@aleph-labs.com.

Aleph is an equal opportunity employer and we work in an engaging, collaborative environment, where ideas are shared freely. By uncovering insights and opportunities, we inspire everyone to dream big towards the future solutions.


Tell employers what skills you have

Coaching
Mentoring
Management Skills
Leadership
Analytical Skills
Interpersonal Skills
Agile
Transparency
Strategy
Geography
SAP
Digital Marketing
Accountability
Customer Satisfaction
Professional Services

  • Vice president, head of legal

    23 hours ago

    Singapore Delivery Hero Full time

    Company Description As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, we enable creative minds to deliver solutions that create impact within our...

  • Head of Delivery Specialist

    3 weeks ago

    Singapore ALEPH PTE. LTD. Full time

    At ALEPH PTE. LTD., we design human experiences by asking the right questions. Our team of creative engineers specializes in craft, strategy, and technology. We turn big dreams into user-first digital solutions by design, and we're looking for a skilled professional to lead our delivery efforts.The Head of Delivery will be accountable for the end-to-end...

  • Head of Administration

    4 weeks ago

    Singapore National University of Singapore Full time

    BETA You can view this job in NATIONAL UNIVERSITY OF SINGAPORE Head of Administration MCF-2024-1150777 21 LOWER KENT RIDGE ROAD 119077 Full Time Senior Management 12 years exp Admin / Secretarial $10,850 to $13,300 Monthly 26 applications Posted 06 Aug 2024 Closed on 20 Aug 2024 We regret that only shortlisted candidates will be notified. Job...

  • Head of results delivery office, upstream transformation

    4 days ago

    Singapore BENCHMARK STAFFING SOLUTIONS Full time

    Our client is an established conglomerate headquartered in Singapore. They employ nearly 40,000 people across the region. They are looking for a top-notch professional to join them in their growing team. Here is your chance to be part of an exciting team geared towards both company and personal success. Head of Results Delivery Office (RDO), Upstream...

  • Head of training

    1 week ago

    Singapore PSA International Full time

    Head of Training Role The Head of Training will be responsible for designing and implementing a training strategy that aligns with the organizational goals of OCS GROUP (S) FACILITY SERVICES PTE. LTD. This role requires a strong understanding of adult learning principles and instructional design. The ideal candidate will have: A diploma and above in...

  • IT Delivery Operations Manager

    3 days ago

    Singapore PERSOLKELLY SINGAPORE PTE. LTD. Full time

    About the RoleWe are seeking an experienced IT Delivery Operations Manager to join our team in Singapore.Job DescriptionThe successful candidate will be responsible for establishing frameworks and SOPs for delivery operations, working closely with the Head of Delivery and Service Line Heads on day-to-day operational matters, and program managing various...

  • Head of it

    7 days ago

    Singapore Dnata Singapore Pte Ltd Full time

    Head of IT Job Purpose As Head of Information Technology , you will be responsible for the management, strategy and execution of IT systems and infrastructure within the organization. You will develop the IT strategy in-line with onednata Group’s overall IT strategy keeping in mind future growth and technology innovation of the group. You will manage the...

  • Head of operations

    2 weeks ago

    Singapore Harrison Scott Associates Full time

    Salary: £ A Salary Anyone Would Be Happy With In The UK... And Here, Money Goes A Lot Further A creative company, renowned for catching customers’ attention with its stand out packaging graphics and branding services, is looking to fill a pivotal role within the very heart of its organisation. This is an unmissable opportunity for a Head of Operations...

  • Head of results delivery office

    2 days ago

    Singapore Refine Group Full time

    Our client is an established conglomerate headquartered in Singapore. They employ nearly 40,000 people across the region. They are looking for top-notch professional to join them in their growing team; here is your chance to be part of an exciting team geared towards both company and personal success. Head of Results Delivery Office (RDO), Upstream...

  • Head of results delivery office

    2 days ago

    Singapore Benchmark Staffing Solutions Full time

    Our client is an established conglomerate headquartered in Singapore. They employ nearly 40,000 people across the region. They are looking for top-notch professional to join them in their growing team, here is your chance to be part of an exciting team geared towards both company and personal success. Head of Results Delivery Office (RDO), Upstream...

  • IT Delivery Operations Manager

    2 months ago

    Singapore INFOSYS COMPAZ PTE. LTD. Full time

    Roles & ResponsibilitiesThis is an individual contributor role reporting to the Delivery Operations Manager. The incumbent works hand in hand with counterparts based in Singapore including Service Line Heads, and with other iCompaz functions and Delivery Teams.Responsibilities Establish the framework and Standard Operating Procedures for the strategic...

  • Head of operations

    2 days ago

    Singapore This Is An IT Support Group Full time

    Head of Operations (Singapore) The Head of Operations (Singapore) is responsible for managing the operations function of Mizuho bank in Singapore, ensuring adherence to operational policies, procedures, and service level standards. The Head of Operations oversees key corporate banking operations functions including Loans and Agency (LOA), Remittance,...

  • Head of programme

    1 week ago

    Singapore Singapore University Of Technology And Design Full time

    Head of Programme (Design and Artificial Intelligence) Employee Category: Faculty POSITION OVERVIEW SUTD’s DAI programme aims to produce graduates who seamlessly integrate AI with design innovation. As we expand our offerings with a new MSc DAI for Enterprise in 2025, we seek a dynamic leader to drive these programmes forward, ensuring they remain at the...

  • Deputy Head of Department

    6 days ago

    Singapore The Bank of East Asia, Limited Full time

    Job SummaryThe Deputy Head of Department is a key role within our Trade & Loan Services Department at The Bank of East Asia, Limited. This position requires a seasoned professional with a strong background in middle / back-office operations, particularly in Commodity Trade Financing banks.ResponsibilitiesAssist the HOD in overseeing and supervising the Trade...

  • Head of sales

    2 days ago

    Singapore This Is An IT Support Group Full time

    Head of Sales Our client organisation specializes in digital transformation across various industry sectors. They focus on guiding their organizations through a rewarding journey toward digital transformation by leveraging expertise in AI, data, user experience, cloud computing, cybersecurity, and analytics. In addition, they assist their clients with IT...

  • Head of sales

    2 days ago

    Singapore CAREER ZOOM PTE. LTD. Full time

    Head of Sales Our client organisation specialize in digital transformation across various industry sectors. They focus on guiding their organizations through a rewarding journey toward digital transformation by leveraging expertise in AI, data, user experience, cloud computing, cybersecurity, and analytics. In addition, they assist their clients with IT...

  • Head of research

    4 days ago

    Singapore PSA International Full time

    Head of Research Role Summary: We are seeking an experienced mixed-methods researcher to lead our Research & Insights Department, managing a team across two offices. The Head of Research will oversee research design, assessment frameworks, report writing, and relationship management with research partners. Key Responsibilities: Lead the measurement and...

  • Head of construction

    2 weeks ago

    Singapore DIGITAL INVESTMENT MANAGEMENT PTE. LTD. Full time

    Position Title: Head of Construction Location: Singapore Your role The incumbent will be responsible to lead and manage a team of construction project manager professionals across APAC. The role will ensure consistent, predictable and scalable solutions to world class safety, schedule, quality and commercial project delivery outcomes. They will adopt a...

  • Service delivery manager

    7 days ago

    Singapore Onnec Full time

    ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end-to-end connectivity solutions that propel organisations everywhere. From structured cabling to managed services, our end-to-end services give infrastructure that can be completely...

  • Head of Operations

    4 weeks ago

    Singapore BTI Executive Search Pte Ltd Full time

    Job Title: Head of Operations, Corporate BankingJob Summary:We are seeking an experienced Head of Operations to lead our Corporate Banking team. The successful candidate will be responsible for overseeing the day-to-day operations of the department, ensuring seamless delivery of services to our clients, and driving process improvements to enhance operational...