Head of Delivery Specialist

3 days ago


Singapore ALEPH PTE. LTD. Full time

At ALEPH PTE. LTD., we design human experiences by asking the right questions. Our team of creative engineers specializes in craft, strategy, and technology. We turn big dreams into user-first digital solutions by design, and we're looking for a skilled professional to lead our delivery efforts.

The Head of Delivery will be accountable for the end-to-end delivery of programs and projects to meet client needs. This role requires a strong leader who can drive the delivery and migration of all Aleph projects. The successful candidate will be responsible for driving and supporting Aleph teams to plan and execute the build, release, and test of all future features.

Key Responsibilities:
  • Lead a team to deliver technology projects on time and within budget for the domain and geography for which they have responsibility.
  • Maintain end-to-end accountability for customer satisfaction and overall delivery excellence within specific service lines.
  • Work with teams to determine necessary activities to successfully deliver projects throughout the given service line or function.
  • Ensure the right type and number of resources are available and in place through cooperation with Resource Planners.
  • Deliver customer satisfaction and overall excellence by identifying opportunities and assisting with speedy resolution.
  • Understand the pipeline of demand and work with Resource Planners to ensure an appropriate supply of resources.
  • Responsible for financial management and reporting and optimizing processes.
  • Contribute to the wider goals of IT Services.
Requirements:
  • A degree in Computer Science and/or a business-related degree, or equivalent work experience.
  • 10+ years of experience in a corporate IT environment working with multiple disciplines to deliver projects in line with customer needs.
  • Significant experience in a customer service role and business management role.
  • Work experience in a professional services industry, preferred.
  • Experience managing external vendors and commercial negotiations.
  • Excellent relationship building and interpersonal skills, including cross-cultural competence.
  • Proven delivery excellence ideally using Agile.
  • Strong leadership qualities and a passion for building high-performing teams.


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