Senior Retail Executive

3 weeks ago


Singapore B.P. DE SILVA JEWELLERS PTE. LTD. Full time
Roles & Responsibilities

As a Senior Retail Executive at B.P. de Silva, you will play a pivotal role in delivering an exceptional client experience, driving brand loyalty, and elevating our business through strategic sales initiatives. You will embody our brand’s core values and work alongside a passionate team to build long-lasting relationships with clients while consistently exceeding sales targets.

This role is ideal for individuals with strong leadership capabilities, a genuine passion for people, luxury, and style, and an outstanding track record in sales. Candidates with more extensive experience will be considered for higher-level positions within our organization.


Key Responsibilities:

Customer Service and Sales:

  • Serve as a brand ambassador, exemplifying the core values and ethos of B.P. de Silva.
  • Deliver top-tier customer service and personalized shopping experiences to discerning clients.
  • Lead sales efforts by driving results and supporting the team to meet and exceed monthly and seasonal sales targets.
  • Build and manage a client book with VIPs and key customers, leading clienteling and follow-up strategies.
  • Ensure all clients are added to the CRM database, fostering long-term relationships.
  • Provide leadership in managing after-sales services to ensure exceptional client satisfaction.

Team Leadership and Collaboration:

  • Act as a mentor and role model, displaying maturity, integrity, and professionalism in all team interactions.
  • Take ownership of your role within the team, fostering a positive, collaborative, and high-performance culture.
  • Share weekly sales reports and insights, contributing to the overall team success and strategy development.
  • Manage team dynamics and handle conflict professionally, promoting a supportive work environment.

Stock and Operations Management:

  • Collaborate closely with the Operations team to maintain optimal stock levels.
  • Oversee stock replenishment and ensure the stockroom remains organized and tidy.
  • Conduct regular stock takes, ensuring accuracy and alignment with sales goals.

Ideal Candidate Profile:

  • A confident and dynamic individual with at least 3-5 years of experience in luxury retail, with a focus on jewellery, gemstones, or similar high-end products.
  • Strong communication skills, with the ability to converse at all levels, both internally and externally, with staff and high-profile clientele.
  • Demonstrated passion for people, design, and luxury products, along with a deep understanding of fashion and style.
  • Proven ability to excel in a fast-paced, target-driven retail environment.
  • Experience leading teams, with a talent for mentoring and driving others towards success.
  • Candidates with more extensive experience may be considered for more senior roles within the company.

Benefits:

  • Competitive salary and attractive commission structure.
  • Opportunities for career progression within a prestigious luxury brand.

Tell employers what skills you have

CRM
Mentoring
Sales
Leadership
Aftersales
Strategy Development
Dynamics
Operations Management
Team Leadership
Communication Skills
Excel
Driving Results
Customer Service
Conflict

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