Senior Officer, Production Support Level 2, Group Infrastructure
1 week ago
Job Responsibilities:
- Responsible for availability, incident, problem and capacity management for the applications in scope
- Response and resolve incidents, problem and user queries through proper analysis
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department
- Execute continuous service improvement plan, process improvement
- Ensures essential process / procedures are followed and contribute to defining standards.
- Communicate complex technical issues to business users in a language they understand
- Contribute in effective knowledge management best practices within team and organization
- Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA
Job Requirements:
- Minimum 4 years of experience working in Banking IT industry support. Experience in internet banking applications and mobile banking applications.
- Strong team player. Flexible and being able to manage time effectively.
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
- Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
- 3-4 years’ experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct
- 2+ years’ experience supporting native iOS / Android applications in large Production environments
- Support maintenance of OpenShift, container native applications and microservice design patterns
- Solid understanding of ITIL methodology
Tell employers what skills you have
iOS
Bank policy
Process Improvement
Design Patterns
High Availability
Knowledge Management
Core Banking
Bank Draft
AIX
Banking
ITIL
Team Player
Java
Banking Law
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