VP, Production Support Engineer, Group Infrastructure
1 month ago
Work with Us:
We are seeking a highly skilled Production Support Engineer to join our Group Infrastructure team at United Overseas Bank (UOB). As a key member of our Technology and Operations division, you will be responsible for delivering exceptional production support services to our internal customers.
About the Role:
This challenging role requires a strong analytical and problem-solving skillset, with the ability to troubleshoot complex technical issues and develop effective solutions. You will work closely with our IT teams, internal stakeholders, and external partners to ensure seamless delivery of our production services.
Key Responsibilities:
- Investigate and resolve production issues, utilizing your strong technical skills and knowledge of ITIL processes.
- Develop and maintain relationships with technical staff, end-users, and clients to ensure timely and effective communication.
- Implement continuous process improvements, including policy, procedures, and production monitoring.
- Collaborate with cross-functional teams to identify, coordinate, and implement initiatives that create efficiencies and optimize technical processing.
- Perform Disaster Recovery (DR) exercises and ensure successful completion of end-of-day batch processes for multiple applications.
Requirements:
- Minimum 8 years of experience in Java, J2EE, JMS, Swift, Webservices, Micro Service, Oracle, UNIX, IBM MQ Series, CTRL+M, Open Shift Platform (OCP), Splunk, and Geneos.
- Hands-on experience in IT Operations/Production support L2/L3, with a strong understanding of ITIL processes.
- Experience in Disaster Recovery planning and test execution, with a focus on process improvements and technical skills enhancement.
- Strong analytical and problem-solving skills, with the ability to evaluate alternative risks and solutions.
About Us:
United Overseas Bank (UOB) is a leading bank in Asia with a global network of over 500 branches and offices. Our history spans over 80 years, and we have been guided by our values of Honorable, Enterprising, United, and Committed. We strive to build for the future, work as one team, and pursue long-term success.
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