Senior Officer, Production Support Level 2 Expertise
6 days ago
Job Overview
We are seeking a highly skilled Senior Officer, Production Support Level 2 to join our team at UNITED OVERSEAS BANK LIMITED. This role is perfect for individuals who possess strong technical expertise and excellent communication skills.
About the Role
- This position requires a minimum of 4 years of experience working in Banking IT industry support, with a focus on internet banking applications and mobile banking applications.
- The ideal candidate will have strong team player skills, be flexible, and able to manage time effectively.
- Responsibilities include responding to incidents, resolving problems, and managing communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue).
- A key aspect of this role is executing continuous service improvement plans and ensuring essential process/procedures are followed.
Key Responsibilities:
- Availability, incident, problem, and capacity management for applications in scope.
- Response and resolve incidents, problem, and user queries through proper analysis.
- Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager, and department.
- Execute continuous service improvement plan, process improvement.
- Ensures essential process/procedures are followed and contribute to defining standards.
- Communicate complex technical issues to business users in a language they understand.
- Contribute in effective knowledge management best practices within team and organization.
- Work closely with 1st & 3rd level support and development teams to the incidents, problem, and users queries are resolved within SLA.
Requirements:
- Strong team player with experience in L2/L3 support in a Production Support group in a high availability/mission critical environment.
- Experience with Distributed Technologies - AIX, MQ, Java, RDBMS, connect-direct.
- Solid understanding of ITIL methodology and ability to communicate technical issues to non-technical stakeholders.
- Excellent written and verbal communication skills with the ability to work independently and collaboratively as part of a team.
What We Offer:
- A competitive salary range of $120,000 - $180,000 per annum, depending on experience.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A dynamic and supportive work environment that fosters collaboration and growth.
Contact Information:
Please note that we do not accept unsolicited resumes or applications. To apply for this role, please submit your application through our official website. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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