Service Captain
4 weeks ago
This role is to provide excellent customer service standards to guests at Brotzeit® restaurant establishments and ensure that guests’ dining experience exceed expectations.
Main Duties and Responsibilities
- Welcome guests in a warm and friendly manner.
- To provide excellent customer satisfaction through exceeding expectations of guests.
- To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
- To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
- Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
- Perform day to day pre-opening and closing activities as per SOPs.
- To adhere to service SOPs.
- Ensure that food hygiene and safety standards are maintained and comply.
- Perform general housekeeping and equipment maintenance duties.
- Report on time, in proper uniform and grooming standard.
- Work together with other team members to provide good quality service.
- Execute any other duties as assigned.
Job Requirements
- At least 1 year of experience working in customer service
- Possess good command of English
- Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
- Friendly, cheerful and able to work under pressure and in a high-volume environment
- Great team player and customer service oriented
- Possess strong initiative and integrity
Benefits
- AWS & sign-up bonus up to $700
- 5-day work week, 44 hours
- Work-life balance (flexi timings - 20hrs or 30hrs/wk)
- Staff discount up to 25% and staff meal provision
- Outpatient medical consultation benefit
- Clear and rapid career progression
- Supportive leaders, managers and great colleague
- Birthday gift
Positions will be commensurate based on experience.
Tell employers what skills you have
Product Knowledge
Customer Retention
Upselling
Customer Service Oriented
Listening Skills
Restaurants
Customer Care
Sanitation
Approachable
Attentive
Equipment Maintenance
Good Communication Skills
Accountability
Customer Satisfaction
Team Player
Customer Service
Service Excellence
Safety Training
Hospitality
Customer Service Experience
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