Oscar's Cafe Captain
2 weeks ago
A Oscar's Cafe Captain with Conrad Hotels and Resorts is required to exercise their skills to ensure that all guests receive an excellent Guest and Member experience and is responsible for the proper functioning of the assigned section while working to achieve departmental targets.
What will I be doing?
A Captain would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:
Able to work in all areas of the respective outlet / restaurant of Food and BeverageAssist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation Welcome guests in a polite and friendly mannerTake and deliver customer orders, consistently demonstrating high levels of customer serviceAssist to prepare set ups for tables and/or rooms Check all team members task and utility to ensure smooth coordination between kitchen, bar and service Follow correct reporting procedures if faced with issues or challengesManage guest queries in a timely and efficient mannerTo perform any assigned administrative task such as requisitions, operating equipment control and monitory inventoryEnsure Food and Beverage orders are of a consistently good standard and delivered in a timely mannerTo ensure and perform proper cash handling proceduresUp-sell with latest departmental incentives Ensure compliance of brand standardsStrive to achieve departmental targets Ensure cleanliness of work areasComply with hotel security, fire regulations and all health and safety legislationComply with local licensing lawsBe environmentally awareAssist other departments wherever necessary and maintain good working relationshipsTo perform any other duties as assignedWhat are we looking for?
A Oscar's Cafe Captain serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Positive attitude Good communication skills Able to work on rotation & Midnight ShiftCommitment to delivering high levels of customer serviceFlexibility to respond to a range of different work situationAbility to work on your own or in teamsPrevious Food & Beverage and/or industry experienceExperience with cash handlingKnowledge of Food Hygiene RegulationsWhat will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
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