Operations and Administration Executive
4 weeks ago
Job Desciption
- Provide support to our drivers, ensuring they have a smooth ride.
- Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
- Regularly follow up with drivers to gather feedback and check on their experience.
- Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
- Keep customers updated on the latest promotion and product.
What Makes You a Perfect Fit:
- At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
- A passion for helping and interacting with people.
- Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
- Excellent communication skills and proactive, empathetic approach to customer service.
- The ability to identify sales opportunities without ever losing that personal, caring touch.
- Able to work 5.5 days
Excellent Communication Skills
Microsoft Office
Microsoft Excel
Inventory
Sales Process
Merchandising
Vehicles
Customerfocused
Navision
Scheduling
Shipping
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