See more Collapse

Program Manager, Digital

1 month ago

Singapore TECH DATA DISTRIBUTION (SINGAPORE) PTE. LTD. Full time
Roles & Responsibilities

About the job

We are seeking a Program Manager, Digital to lead our initiatives in the Asia-Pacific and Japan (APJ) region. In this role, you will conduct comprehensive research and analysis of emerging digital trends and technologies, driving a customer-centric approach by prioritizing customer needs and preferences in all digital initiatives. Your responsibilities will include performing digital customer journey mapping, utilizing customer mapping strategies, and collaborating with cross-functional teams to ensure alignment with customer-centric digital initiatives.

Job Responsibilities

  • Lead strategic projects concerning potential new digital customer engagement initiatives, guiding direction and prioritization.
  • Conduct research and analysis of emerging digital trends and technologies within the APJ region.
  • Drive a customer-centric approach by prioritizing customer needs and preferences in digital initiatives.
  • Perform digital customer journey mapping to identify touchpoints and optimize the overall customer experience.
  • Utilize customer journeys to tailor digital solutions and communications to specific customer segments.
  • Facilitate collaboration and knowledge sharing among key stakeholders within the organization.
  • Analyze customer feedback and behavior data to continually enhance digital experiences and offerings.
  • Plan personalized strategies to improve the relevance and effectiveness of digital interactions with customers.
  • Monitor key performance indicators related to customer satisfaction, engagement, and retention across digital channels.
  • Lead initiatives to capture and leverage customer insights for strategic decision-making and innovation.
  • Lead the enhancement and differentiation of digital customer journeys, coordinating with multidisciplinary experts across various platforms.
  • Design and support the delivery of country engagement and rollout of the digital program within the APJ region.
  • Implement performance management tracking for all activities to ensure alignment with objectives and optimize outcomes.
  • Help build a customer-centric culture, leveraging the 'Customer First' vision, and promoting corporate values of inclusion, collaboration, integrity, and excellence throughout the organization.

Job Description Program Manager, Digital Knowledge, Skills and Experience:

  • 5-8 years of experience in program management, with a minimum of 3 years in the management of digital initiatives, customer engagement or consulting
  • Bachelor’s / Master’s degree in business, Marketing, Digital Technologies, or a related field: Essential for providing a strong foundation in business principles, marketing strategies, and technological concepts crucial for success.
  • Customer-Centric Approach: Demonstrated ability to prioritize customer needs and preferences in digital initiatives, ensuring an enhanced overall customer experience.
  • Proven Experience in Leading Digital Initiatives: Demonstrated track record in leading digital initiatives, driving measurable business outcomes.
  • Strong Analytical Skills and Business Acumen: Ability to interpret complex data sets, identify trends, and derive actionable insights, with a deep understanding of business metrics and market dynamics.
  • Effective Communication and Stakeholder Management: Important for conveying ideas, presenting findings, and building relationships with stakeholders, including vendors, customers, and decision-makers.
  • Collaborative and Cross-Functional Team Player: Requires a collaborative mindset, adeptness at fostering collaboration, building consensus, and driving alignment across diverse stakeholder groups.
  • Knowledge of Digital Technologies and Solutions: In-depth understanding of digital technologies, platforms, and solutions, along with staying updated on emerging trends and best practices.
  • Skilled negotiator with a proven track record of advocating persuasively and securing mutually beneficial outcomes.
  • Strong interpersonal skills, comfortable working in multicultural environments.
  • Exceptional organizational and time management abilities, ensuring timely task completion.
  • Capable of thriving under pressure, efficiently managing heavy workloads and meeting deadlines.
  • Committed to upholding social, ethical, and organizational standards in all professional endeavors.
  • Independent worker with a strong sense of accountability, requiring minimal supervision.
  • Empathetic and responsive to the needs and concerns of others.
  • Quick learner, adaptable to new technologies and systems

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.


Tell employers what skills you have

Waterfall Methodologies
Analytical Skills
Customer Experience
Dynamics
Interpersonal Skills
Business Acumen
Rollout
Task Completion
Program Management
Pressure
Accountability
Customer Journey Mapping
Customer Satisfaction
Consulting
Stakeholder Management
Ability to Prioritize

We have other current jobs related to this field that you can find below

  • Program Manager

    2 weeks ago

    Singapore VERTIS DIGITAL PTE. LTD. Full time

    Job Description & Requirements:Who We areVertis Digital is a high growth organisation focusing on creative and marketing technologies. Composed of industry veterans specialised in strategy, design, technology and marketing. We are trusted by clients to collaboratively execute skillfully designed solutions for web, mobile, IoT, and PoC projects. Our people...

  • Digital Transformation Program Manager

    1 month ago

    Singapore HPE Full time

    Digital Transformation Program Manager**Who We Are:**Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. Our culture thrives on finding new and better ways to accelerate what's next. We embrace diverse backgrounds and value bold moves, together, making a positive impact. Open up opportunities with HPE.Job...

  • Digital Media Manager

    2 weeks ago

    Singapore Mediatropy Digital Agency Full time

    Seniority LevelManagerEmployment TypeFull-timeScope Plan and execute paid media campaigns with objectives that will range from branding to driving user acquisition, retention and conversion across regional markets Build media proposals and plans across media channels and campaign types to achieve various objectives Manage client communication on media...

  • Digital Service Manager

    2 weeks ago

    Singapore SP DIGITAL PTE. LTD. Full time

    SP Digital is part of Singapore Power, spearheading the digitization efforts and we operatelike a startup within the organization, moving with speed and delivering with quality.Services (Svcs) team is a unit in SPD Engineering team that focuses on delivering technologysolutions to support successful project implementation in various SP Group business...

  • Digital Marketing

    2 weeks ago

    Singapore ASDOR DIGITAL PTE. LTD. Full time

    Roles & Responsibilities:Digital Marketing Specialist Position at a Fast-Growing CompanyDevelop and implement creative digital marketing strategies to boost brand visibility, engagement, and lead generation.Create and manage compelling content for social media platforms like Facebook, Instagram, and TikTok.Produce engaging written, visual, and multimedia...

  • Program Manager

    2 weeks ago

    Singapore RIDIK PTE. LTD. Full time

    Must have experience in managing large digital transformation programs Experience in telecom industry preferred Excellent communication skills Experience in managing multifaceted programs involving UI, UX, content, cloud, SEO, Analytics along with ecommerce solution implementation Extensive experience with Agile is mandatory Excellent leadership and...

  • Digital Performance Manager

    2 weeks ago

    Singapore GROUP EAST DIGITAL PTE. LTD. Full time

    EAST is a data-driven marketing agency, bringing together Creativity, Media, Tech, Analytics and Content. We're about empowering creativity with data.We're an international outfit of energetic people across fields from advertising, data science, technology, consulting to content creation who got together to chase new ideas and new innovations on the...

  • Digital Marketing Intern

    1 month ago

    Singapore Heroes of Digital Pte Ltd Full time

    Job Highlights:Work-Life Balance Career Progression2 days WFH per week We're looking for a Digital Marketing Intern who can execute Google and Meta Ad campaigns and provide a stellar client service experience. Learn about digital marketing campaign and account management (Paid Search and Social Campaigns, SEO, Video, Display).Assist in the creation of...

  • Digital Marketing Executive

    2 weeks ago

    Singapore ARK DIGITAL PTE. LTD. Full time

    Job Description & Requirements:We're a small agency with a flat structure, that focuses on digital marketing for small businesses.You'll work directly with the General Manager and will be the main touch point for clientsDuties and Responsibilities: Develop social media proposal for prospective clients Conduct market research on clients competitors/industry...

  • Digital Marketing Intern

    2 weeks ago

    Singapore ARK DIGITAL PTE. LTD. Full time

    If you're looking to learn, we're looking for youWe're a small agency with a flat structure, that focuses on digital marketing for small businesses.You'll work directly with the General Manager as well as account executives.Duties and Responsibilities: Develop social media proposal for prospective clients Conduct market research on clients...

  • Digital Marketing Specialist

    2 weeks ago

    Singapore FIRST PAGE DIGITAL PTE. LTD. Full time

    Roles & ResponsibilitiesLooking to take your digital career to a whole new level? Then this role is for youFirst Page is a certified "GREAT PLACE TO WORK" and is a global digital marketing firm that transforms the way companies do business online. Since 2011 our mission has been to create amazing digital experiences by implementing game-changing digital...

  • Program Manager

    2 weeks ago

    Singapore Amazon Asia-Pacific Holdings Private Limited - D43 Full time

    2+ years of product management experience or program management experience working with technology teams to launch products Superior analytical skills. Demonstrated ability to acquire/interpret data and make business recommendations Bachelor's degree in a technologyrelated field in a Tier I college/university English reading/writing proficiency Be abreast of...

  • Digital Executive Intern

    1 month ago

    Singapore JOLT Digital Pte Ltd Full time

    Digital Executive Intern This job is an internship for a minimum of 3 months, ideally 6 months. It is a full-time internship starting as soon as possible. You will have a unique opportunity to be part of a dynamic Digital agency which is changing the game of an outdated industry. You will create the future with us.You will have an opportunity to dip your...

  • Program Marketing Manager

    2 weeks ago

    Singapore Peoplebank Full time

    Central Singapore12 months contractOur ClientWell-known social media companyThe Opportunity Manage marketing programs communicating platform's priority business solutions; Responsibilities can range from developing new marketing programs from insight to execution to tracking and optimizing existing campaigns and activations. Lead and collaborate with...

  • Program Manager

    2 weeks ago

    Singapore Cisco Systems Full time

    OverviewAs a member of Customer Success and Support team, the Program Manager Services role will incubate and implement strategic programs which focuses on helping our customers improve the investment, effectively driving retention and expansion with our key customers. You will work across teams in both Service Provider and Enterprise segments to drive the...

  • Digital Product Owner

    2 weeks ago

    Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full time

    About UsIn this role, you will have the opportunity to work directly on GLDB's digital strategy and roadmap. Additionally, you will work on solutions that will create a seamless onboarding experience for our customers, drive engagement and positively impacting our customer's day to day interactions with the Bank in the digital world.Responsibilities Serve as...

  • Npi Program Manager

    2 weeks ago

    Singapore Thales Full time

    Location: Singapore, SingaporeThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much...

  • Program Manager

    2 weeks ago

    Singapore Avaloq Full time

    Company DescriptionFounded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 10 countries, and more than 160 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and...

  • Business Transformation Process Manager

    2 weeks ago

    Singapore DFI Digital Full time

    DFI Company BriefDFI Retail Group (the 'Group') is a leading pan-Asian retailer. At 31st December 2021, the Group and its associates and joint ventures operated over 10,200 outlets and employed some 230,000 people. The Group had total annual sales in 2021 exceeding US$27 billion.DFI Retail Group is a leading pan-Asian retailer and operates across four broad...

  • Program Manager, Pdm

    2 weeks ago

    Singapore Warner Bros Careers Full time

    _Every great story has a new beginning, and yours starts here.__ Welcome to Warner Bros. Discoverythe stuff dreams are made of._Who We Are When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved...