Customer Relationship Executive
2 weeks ago
- Assist the day-to-day customer - services & admin activities of the centre such as: Coordinating and facilitating classes for the centre/s.
- Centre operations
- Handle walk-ins and telephone enquiries
- Provide course consultation to prospective customers
- Handle and resolve feedback and complaints
- Liaise with customers & teachers pertaining to parents’ feedbacks / students' progress
- Handle admin duties such as: daily collections, preparation of materials for classes
- Data-entry and maintaining Student Management System & CRM
- Process and administer new student’s enrolment
Requirements
- At least 1 - 2 year(s) of working experience in the related field is required for this position.
- Effective planning & able to multi-tasks.
- Good interpersonal skills
- Effectively bilingual (English & Chinese speaking required to handle and resolve feedbacks from English & Chinese speaking customers and also to converse with Chinese speaking teachers pertaining to parents’ feedbacks / students' progress.)
- Proficient in MS office applications
- Able to work on weekends & two weekday evenings that in line with centre's operating hours
We look forward to talking to you. APPLY today
Tell employers what skills you have
Attrition
CRM
Customer Relationship
Assertive
Microsoft Office
Customer Experience
Business Continuity
Interpersonal Skills
Reliability
MS Office
Communication Skills
Customer Service
Training Staff
Service Delivery
Customer Service Experience
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