Part Time Customer Relationship Executive

2 weeks ago


Singapore KIDSTARTNOW PTE. LTD. Full time
Job Summary

We are seeking a highly skilled and experienced Part Time Customer Relationship Executive to join our team at KIDSTARTNOW PTE. LTD. The successful candidate will be responsible for providing exceptional customer service and building strong relationships with our customers.

Key Responsibilities
  • Customer Service
    • Assist with day-to-day customer service and administrative activities of the centre, including coordinating and facilitating classes.
    • Handle walk-ins and telephone enquiries in a professional and courteous manner.
    • Provide course consultation to prospective customers and answer their queries.
    • Resolve customer complaints and feedback in a timely and effective manner.
  • Centre Operations
    • Assist with centre operations, including data-entry and maintaining Student Management System & CRM.
    • Process and administer new student enrolments.
  • Communication
    • Liaise with customers and teachers regarding parents' feedback and students' progress.
    • Communicate effectively with customers and staff in English and Chinese.
  • Administrative Tasks
    • Perform administrative duties, including daily collections and preparation of materials for classes.
Requirements
  • At least 1-2 years of working experience in a related field is required for this position.
  • Effective planning and multitasking skills.
  • Good interpersonal skills and ability to work with diverse groups.
  • Effective bilingual skills in English and Chinese.
  • Proficient in MS Office applications.
  • Able to work from Wednesday to Friday (1pm to 7pm) and Saturday (9am to 7pm) in line with centre's operating hours.
What We Offer

We offer a competitive salary and benefits package to the successful candidate. If you are a motivated and customer-focused individual who is passionate about building strong relationships, we encourage you to apply for this exciting opportunity.



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