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Customer Relationship Manager

2 months ago

Singapore JILL LOWE INTERNATIONAL PTE LTD Full time
Customer Relationship Executive

We are seeking a highly skilled and motivated Customer Relationship Executive to join our team at Jill Lowe International PTE LTD. As a key member of our corporate training and motivational course providers, you will be responsible for delivering exceptional customer service and achieving results.

Key Responsibilities:

  • Respond to and follow up on all program inquiries in a timely and professional manner.
  • Manage scheduling of training sessions with CRM, ensuring seamless coordination and communication.
  • Handle transactions, payments, and records with accuracy and attention to detail.
  • Communicate effectively with customers, managing operation flow and resolving issues efficiently.
  • Manage all customer service requests and queries, providing prompt and courteous responses.
  • Plan and manage customers' programs, events, and activities, ensuring a high level of satisfaction.

Requirements:

  • At least 2 years of relevant experience in customer service or a related field.
  • Passionate about delivering exceptional customer service and achieving results.
  • Proficient in Microsoft Word and Excel, with excellent written and oral communication skills.
  • Great interpersonal skills and a cheerful personality, with the ability to multitask and work in a fast-paced environment.
  • A working knowledge of marketing and CRM is a plus.

Please note that only shortlisted candidates will be notified. If you are a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.