Customer Service Executive Assistant
4 weeks ago
Job Description
- Handle customers' queries (via telephone / email) escalated from Call Centre
- Handle queries from walk-in customers
- Handle first level troubleshooting with regard to the Internet e-services
- Escalating complex queries for superior's intervention
- Engaging customer in change management campaigns
- Suggest improvements arising from feedbacks or interaction with the customers
- Submit daily report in a timely manner
Customer Service Oriented
Microsoft Office
Microsoft Excel
Customer Experience
Result Oriented
Interpersonal Skills
Customer Relationships
Customer Care
Data Entry
Good Communication Skills
Communication Skills
Customer Satisfaction
Team Player
Microsoft Word
Customer Service
Customer Orientation
Hospitality
Customer Service Experience
Eye for Details
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