Client Support Administrator

3 weeks ago


Singapore ROADBULL LOGISTICS PTE. LTD. Full time
Roles & Responsibilities

Responsibilities


• Comply with company's standard operating procedure (SOP)


• Manage and supervise multiple conversation platforms on daily enquiries


• Identifying and assessing client's need to ensure service excellence.


• Solve operational issues on a day-to-day basis


• Rectify problematic transactions and coordinate between internal department


• Provide administrative support to local and overseas Clients


• Recommend any possible improvement and process enhancement within the area of responsibility


• Resolve Customer Complaints promptly


• Monitor & follow up with the relevant department/s on escalated cases that require clarification updates


• To collect, analyse and communicate the root cause for traces to relevant parties (including other functional areas)


• To continuously review and improve existing trace and service recovery processes to ensure relevance to the dynamic business environment to establish and maintain a competitive advantage


• Ensure a positive client experience by following up and resolving customer service-related issues in an appropriate and timely manner


• Support departmental Key Performance Indicators set by Management


• Any other ad-hoc duties as assigned

Requirements


• Good command of English, both written and spoken.


• Excellent listening, negotiation and presentation abilities with strong verbal and written communication skills


• Proactive, resourceful with the ability to work well independently or in groups

Competencies


• Attention to Detail — The job requires being careful about detail and thorough in completing work tasks


• Communication and interpersonal skills – The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people


• Customer-focused orientation – The job requires being customer-focused, and involves ensuring that all aspects of the company put its customers' satisfaction first


• Cooperation — The job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude


• Mental strength/Stress tolerance – The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others


• Teamwork – The job requires a great amount of collaboration to work and perform more efficiently in a team


• Adaptable, proactive, and possess a positive attitude and work ethics

Tell employers what skills you have

Negotiation
Microsoft Excel
Assessing
Tolerance
Work Well Independently
Interpersonal Skills
Service Recovery
Adaptable
Customerfocused
Attention to Detail
Pressure
Administrative Support
Articulate
Service Excellence
Presentation Abilities
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