boutique supervisor
7 days ago
The Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that manages the team of service crew and the boutique environment with the goal of delivering delightful experiences to every customer, according to company's standards.
ABOUT US
At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care, and Delight guide us in working towards our vision and mission.
VISION
To make the world a better place
MISSION
To delight our customers To nurture our staff To contribute to community
RESPONSIBILITIES
- Make every Birds of Paradise boutique a great place to visit by taking charge of your assigned boutique, ensuring operations are running smoothly every day; and by leading a best-in-class service that takes care of every customers' experience through every touchpoint
- Manage, train and inspire the service crew in being good Birds of Paradise ambassadors and in delivering a best-in-class service
- Ensure compliance with company standards, standard operating procedures, and governing regulations
DUTIES
STRATEGIC
- Observe, improve & implement (in a sustainable manner) better ways of getting things done
- Forecast, plan and balance human resource and roster for the boutique
- Interview and assess service crew candidates for hire
- Forecast and project packaging usage and inventory
DAY-TO-DAY
Supervise boutique operations from opening to closing according to company standards & standard operating procedures, including:
- Punctual boutique opening; quick & complete closing
- Proactive engagement with customers (walk-in, text, phone calls, etc)
- Prepare & serve gelato & complementary products (including for deliveries, events)
- Accurate cashiering & reporting
- Handle customer complaints and feedback with warmth and tact
- Receiving and delivery of goods at boutique
- Proactively maintain entire boutique environment in tip-top condition according to company SOP, including
- Identify & implement measures for health & safety of staff & customers
- Ensure regular servicing is performed (e.g. pest control, drain management, aircon, freezers)
- Daily, weekly and monthly cleaning & maintenance of the boutique premises and equipment
- Organise storage areas
- Identify, implement & manage effective signage (relevance, effectiveness, cleanliness and condition)
- Create a nurturing environment through positive language, feedback and play
- Manage, train and provide feedback to service crew in consistently delivering best-in-class service that meets the company's service standards; manage their morale, discipline & professionalism
- Submit accurate and timely reports on cashiering, inventory, etc.
- Monitor usage levels and procure consumables (e.g. cleaning, stationery) as required
- Supervise team at ad hoc off-site events (e.g. weddings, live-scoop events)
- Undertake ad-hoc duties as reasonably assigned from time to time
WE ARE LOOKING FOR SOMEONE WITH
- A heart of service
- Strong work ethic (reliable, committed, go-the-extra-mile)
- High level of integrity and professionalism
- Warm & positive communicative skills
- An ambassador who believes in & embodies our brand vision, mission & values
REQUIREMENTS & QUALIFICATIONS
- Diploma or higher
- Basic Food Hygiene certificate
- Proficient with Microsoft Office (excel, word) & Google Suites (google sheet, doc)
- Minimum 2 years of relevant working experience
- Shift work (5-day work week, including weekends & Public Holidays)
REPORTING LINES
Reports to Operations Manager
SUCCESS IS WHEN
Our boutiques are running smoothly and all on-ground issues are resolved in good time, i.e. all standard operating procedures and company standards are adhered to; staff are well-trained, in good spirits, and consistently perform to required service standards; customers are regularly delighted and their issues are resolved quickly.
Tell employers what skills you havestandard operating procedures
Professionalism
Microsoft Office
Customer Experience
Customerfacing
Inventory
Business Process Improvement
operational processes
front of house
Compliance
Team Leadership
Great Communications Skills
communications skills
Cashiering
Excel
Team Player
Customer Service
train staff
Integrity
Management
-
Assistant Boutique Supervisor
2 weeks ago
Singapore Birds of Paradise Full timeThe Assistant Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that works closely with the Boutique Supervisor in managing the team of service crew and the boutique with the goal of delivering delightful experiences to every customer, according to company’s standards. **Responsibilities** - Work closely with the Boutique...
-
Junior Boutique Supervisor
12 hours ago
Singapore Birds of Paradise Full timeThe Junior Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that works closely with the Boutique Supervisor in managing the team of service crew and the boutique with the goal of delivering delightful experiences to every customer, according to company’s standards. **Responsibilities** - Work closely with the Boutique...
-
Boutique Supervisor
7 days ago
Singapore Christian Dior Couture Full time**Position**: **The Boutique Supervisor assists the Manager in operating all aspects of the Boutique. He/She knows the history, codes and collections. He/She knows how to retain customers by the quality of its welcome, ability to understand their expectations and the relevance of its advice. Within the Dior boutiques, the Boutique Supervisor helps radiate...
-
Boutique Supervisor
6 days ago
Singapore Grand Seiko Asia-Pacific Full timeGrand Seiko Asia-Pacific is seeking Boutique Supervisor to be part of our dynamic and diverse team in Singapore. - This role will be directly reporting to the Boutique Manager._ Job descriptions: - Achieve monthly and yearly sales targets and KPIs set by the Company. - Act as a brand ambassador by demonstrating a high level of product & Brand knowledge and...
-
Boutique Supervisor
13 hours ago
Singapore AESOPICA PTE. LTD. Full timeThe Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that manages the team of service crew and the boutique environment with the goal of delivering delightful experiences to every customer, according to company’s standards. **ABOUT US** At Birds of Paradise Gelato Boutique, our values of Quality, Balance, Trust, Care,...
-
F&b Boutique Supervisor
3 days ago
Singapore Birds of Paradise Full timeThe Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that manages the team of service crew and the boutique environment with the goal of delivering delightful experiences to every customer, according to company’s standards. **Responsibilities** - Manage your assigned boutique, ensuring operations are running smoothly...
-
F&b Boutique Supervisor
12 hours ago
Singapore Birds of Paradise Full timeThe Boutique Supervisor is a customer-facing role at Birds of Paradise Gelato Boutique that manages the team of service crew and the boutique environment with the goal of delivering delightful experiences to every customer, according to company’s standards. **Responsibilities** - taking charge of your assigned boutique, ensuring operations are running...
-
Boutique Service Crew Supervisor
2 weeks ago
Singapore Birds of Paradise Full time**Responsibilities** - Make every Birds of Paradise Gelato Boutique a great place to visit by taking ownership of your duties in your assigned boutique, ensuring operations are running smoothly every day; and by delivering a best-in-class service that takes care of every customers’ experience through every touchpoint - Ensure compliance with company...
-
Boutique Supervisor
2 weeks ago
Singapore iDA’SG Full timeOur client is known globally for their light, luxurious, and trendy fast fashion for women and men. They are looking for a passionate and experienced Boutique Supervisor to join their team. To succeed in this role, you must be passionate about fashion & retail and be able to create an experience for your customers that is personal, exciting, and...
-
Boutique Manager
12 hours ago
Singapore RI LUXURY PTE. LTD. Full time**Occupation Description**: The Boutique Manager oversees the end-to-end operations of multiple stores and promotes a positive working culture. He/she is responsible for driving the achievement of sales results and service excellence. He/she also engages in innovation and productivity initiatives. He/she operates in a fast-paced, diverse, and...
-
Boutique/retail Assistant Manager/supervisors
2 weeks ago
Singapore PERSONNEL LINK JOBHUB PTE. LTD. Full time**Boutique Assistant Managers/Supervisors x 2 (Luxury products)** - To maintain a good image - To ensure all staff maintain and present themselves in accordance to standards of the Company. - Provide optimal customer experience in the boutique - In depth product knowledge and prices, first point of contact for guidance of knowledge to rest of the team. -...
-
Boutique Supervisor
2 weeks ago
Singapore Transcendent Business Services Pte Ltd Full timeBoutique Supervisor Luxury Swiss Chocolate Basic Salary up to $2500 (depends on experience) 5 days/week/44hrs /week Location: Central Area Job Responsibilities: - Manage the daily store operations - Manage the shop sales performance and achieve monthly sales target - Stock management and inventory - Ensure Visual merchandising is attractive and...
-
Sales Supervisor #sgup
12 hours ago
Singapore PINK DISTRIBUTION PTE. LTD. Full time1. Role Description: This position plans organises coordinates and controls the operations of establishments that sell goods on a retail basis. He/she oversees the budgets staffing and strategic and operational direction of retail shops. 2. Specific Responsibilities: Providing exceptional customer service is essential. The Sales Supervisor should have...
-
Watch Sales Supervisor
3 days ago
Singapore CROWN TRADING PTE. LTD. Full timeWe are currently seeking a Sales Supervisor who will report to the Boutique Manager and to support our dynamic team in our exclusive boutique in Singapore. **Your Main Responsibilities** - Liaise with clients repairs and after-sales service - Achieve individual sales target and assist the team to achieve the boutique sales target - Provide high standard of...
-
Service Supervisor
3 weeks ago
Singapore CAREER STORY PTE. LTD. Full timeRoles & ResponsibilitiesService Supervisor (Coffee & Restaurant) About Our Client:We are hiring an Service Supervisor F&B for our prestigious client, a well-established and renowned F&B brand known for delivering exceptional dining experiences. If you are passionate about hospitality, have strong leadership skills, and thrive in a fast-paced environment,...
-
Service Supervisor
6 days ago
Singapore CAREER STORY PTE. LTD. Full timeRoles & ResponsibilitiesService Supervisor (Coffee & Restaurant) About Our Client:We are hiring an Service Supervisor F&B for our prestigious client, a well-established and renowned F&B brand known for delivering exceptional dining experiences. If you are passionate about hospitality, have strong leadership skills, and thrive in a fast-paced environment,...
-
Service Supervisor
4 days ago
Singapore CAREER STORY PTE. LTD. Full timeRoles & Responsibilities Service Supervisor (Coffee & Restaurant) About Our Client: We are hiring an Service Supervisor F&B for our prestigious client, a well-established and renowned F&B brand known for delivering exceptional dining experiences. If you are passionate about hospitality, have strong leadership skills, and thrive in a fast-paced environment,...
-
Store Operations Supervisor
7 days ago
Singapore CHRISTIAN DIOR SINGAPORE PTE LTD Full timeAs a Store Operations Supervisor, you are part of the Store Operations Team in boutique and report directly to the Store Operations Manager. You support and maintain excellence in our operations while providing optimisation of existing and implementation of new processes. You will focus your tasks on People Management and Development, Customer & Care...
-
Warehouse and Inventory Specialist
1 week ago
Singapore CITY BLUE BOUTIQUE PTE LTD Full timeAbout Us:CITY BLUE BOUTIQUE PTE LTD is a leading provider of [insert industry] services. We are committed to delivering exceptional customer experiences through our expertise in supply chain management and logistics.The Role:We are seeking an experienced Logistic Admin to join our team. In this role, you will be responsible for assisting in administrative...
-
Supply Chain Operations Assistant
1 week ago
Singapore CITY BLUE BOUTIQUE PTE LTD Full timeAbout the Position:CITY BLUE BOUTIQUE PTE LTD is looking for a reliable and efficient Logistic Admin to assist in various administrative tasks. As a key member of our logistics team, you will play a crucial role in ensuring the smooth operation of our warehouse and supply chain processes.Responsibilities:Assist in administrative support for pre- and...