Service Supervisor

1 day ago


Singapore CAREER STORY PTE. LTD. Full time
Roles & Responsibilities

Service Supervisor (Coffee & Restaurant)

About Our Client:

We are hiring an Service Supervisor F&B for our prestigious client, a well-established and renowned F&B brand known for delivering exceptional dining experiences. If you are passionate about hospitality, have strong leadership skills, and thrive in a fast-paced environment, this is your chance to lead a dynamic team and drive operational excellence.

Job Overview:

As a supervisor, you will be responsible for assisting in the day-to-day operations of a high-end boutique, ensuring smooth operations and high-quality service to guests. Your role will focus on achieving optimal sales performance, maintaining high service standards, and leading a team to deliver excellence in all aspects of the boutique experience.

Work Location: Central & South, East (Vivo, Orchard, Jewel, T3/T4)

Work Hours: 44 hours – 5 days' work week

Key Responsibilities:

1. Take a proactive, hands-on approach to unite and guide the team, ensuring compliance with all food and beverage promotions, SOPs, POS operations, cash handling procedures, and regulatory requirements.

2. Provide guidance and direction to team members (Service Crew & Captain) in daily operations.

3. Mentor Captains and Service Crew to ensure they perform their duties effectively as per their job descriptions.

4. Oversee stock order management, ensuring accuracy and minimizing wastage and breakage.

5. Handle any situational issues or problems with corporate and individual guests professionally.

6. Conduct staff orientation and on-the-job training as needed.

7. Perform POS and bar duties, as well as opening/closing shift responsibilities, ensuring proper handover of shift duties, including store transaction keys and debriefing.

8. Lead by example, ensuring adherence to company SOPs, customer service standards, cashiering duties, beverage preparation, staff grooming, and attendance.

9. Ensure the boutique's cleanliness and housekeeping standards are met.

10. Lead daily briefings and staff deployment.

11. Motivate and guide the team to achieve individual and boutique sales targets, including up-selling goals.

12. Ensure a minimum score of 90% on the monthly Boutique Quality Checklist (BQC) appraisal.

13. Attend weekly management meetings as required.

14. Stand in for the Head-of-Boutique in the absence of the Assistant or Outlet Manager.

15. Undertake additional duties as assigned by the superior or senior management.

Apply now and be part of a distinguished dining experience.

Interested applicants, please click "APPLY NOW"

We regret to inform you that only shortlisted candidates will be notified.

By submitting your personal data and/or resume, you will be deemed to have agreed and consented to us collecting, using, retaining, and disclosing your personal information to prospective employers for their consideration.

Joselito | EA Registration: R25126580

Tell employers what skills you have

Upselling
Leadership
Operational Excellence
Control Valves
Housekeeping
Interpersonal Skills
Job Descriptions
Compliance
Cashiering
Customer Satisfaction
Microsoft Word
Regulatory Requirements
Customer Service
People Management
Hospitality
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