Service Captain/Supervisor

3 days ago


Singapore BURNT ENDS RESTAURANT PTE. LTD. Full time
Roles & Responsibilities

JOB RESPONSIBILITIES:

  • Assist Supervisors and Managers in ensuring the smooth daily operation of the cafe
  • Ensure customers have a pleasant and memorable dining experience
  • Constantly obtain customer feedback during operations to ensure satisfaction
  • Monitor setup, maintenance, cleanliness and safety of dining areas
  • Perform duties like ordering, serving, clearing and setting of tables
  • Promote sales and be familiar with promotions and menu
  • Attend to customer complaints (if any)
  • To handle cashiering duties
  • Assist to upsell promotions
  • Constantly motivate & cultivate a team spirit in the restaurant
  • Maintains utmost service standards and discipline/grooming among the service staff
  • Supervise and train the service staff to Outlet standards of excellence
  • Adhere to company's standard operating procedures
  • Required to act as Manager on Duty in absence of the Managers & Supervisors
  • Any other appropriate duties and responsibilities as assigned

JOB REQUIREMENTS:

  • Possess 2-3 years of F&B service experience
  • Strong public relations skills
  • Possess good communication & interpersonal skills.
  • Able to work independently and as a team.
  • 5 days work week
Tell employers what skills you have

Mentoring
Management Skills
Leadership
Microsoft Excel
Customer Experience
Service Management
Interpersonal Skills
Business Acumen
Exceptional Customer Service
Customer Satisfaction
ITIL
Customer Service
Decision Making
Audit
Able To Work Independently
People Management
Customer Service Experience
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