Senior/Executive (Quality Service Management, Public Healthcare) #HCL

3 weeks ago


Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Responsibilities:

· Handle feedback and complaints from patients, families, and the public, working to find solutions and improve services.

· Investigate customer complaints, gather necessary information, and collaborate with other departments to resolve issues.

· Maintain documentation of cases and track the resolution of issues.

· Support the team in managing compliments and recognition for staff, promoting awards, and maintaining communication platforms.

· Work with stakeholders to improve patient experience through effective processes and workflows.

· Ensure compliance with relevant regulations, data protection, and confidentiality standards in handling complaints.

· Manage a centralized system for feedback, collaborating with stakeholders to resolve issues.

· Serve as a liaison for patient feedback, responding to concerns and facilitating meetings.

· Help raise awareness of service excellence and support initiatives to improve patient experience.

· Assist with administrative tasks related to surveys and reporting.

· Represent the department in hospital-wide projects or activities.

Requirements:

· Bachelor's degree in related field

· Possess good writing and interpersonal skills

· Good Microsoft office skills

· Experience in healthcare or hospitality sector is a bonus

· Excellent communication skills, both verbal and written, with the ability to convey information clearly and professionally.

· Strong interpersonal skills and the ability to empathize with customers while remaining calm and composed under pressure.

· Analytical mind-set with the ability to investigate issues, identify trends, and develop appropriate solutions.

· Ability to work independently as well as collaboratively within a team environment.

· Commitment to providing exceptional customer service and maintaining high standards of professionalism and integrity.

If you are interested in the position, do kindly drop your most updated resume to healthcaretemps@recruitexpress.com.sg

Kailey Lee Jia Yueh

EA Personnel No: R24126040

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

Tell employers what skills you have

Excellent Communication Skills
Lifesciences
Microsoft Office
Ability To Work Independently
Interpersonal Skills
Healthcare
Exceptional Customer Service
Compliance
Pressure
Writing
Service Excellence
Hospitality
Surveys

  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesKey Responsibilities: Corporate Partnerships: Build and maintain relationships with key stakeholders such as healthcare providers, insurance companies, and corporates. Explore collaboration opportunities and ensure service levels meet partner expectations. Business Development: Conduct market research to identify trends, business...

  • Senior Manager

    2 weeks ago


    Singapore SYNAPXE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities:Be the integrator and lead contact point for Healthcare Control Library (HCL) development, awareness and adherence while facilitating engagement and collaboration with various stakeholders in public healthcare sector. Be the voice for the team from a policy, standard and HCL perspective when evaluating stakeholders'...


  • Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    Roles & ResponsibilitiesThe Service Quality Associate (SQA)act as the media between internal partners and residents as well as their families. The SQA is to maintain high standards of care and service delivery, promoting residents' well-being, and ensuring a conducive living environment for residents, through gathering feedback and working with internal...


  • Singapore National University Health System Pte. Ltd. Full time

    Key ResponsibilitiesAs the Senior Healthcare Executive, you will support the Medical and Allied Health leads of the Clinical Services & Governance Division (CSGD) in development of community medical and allied health clinical service planning, manpower planning, and acquisition. You will also assist in ensuring CSGD's contribution to workplace health,...

  • Healthcare Quality

    3 weeks ago


    Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Roles & ResponsibilitiesPosition SummaryThis position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.Job Scope 1. Quality Policies &...

  • Senior/Enrolled Nurse

    3 weeks ago


    Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Senja/Bukit Batok/Pearl Hill/Woodlands/Tampines Care HomeRoles & ResponsibilitiesProviding Quality CarePerform all nursing procedures, which include administration of medications, wound dressing and meal feeding. Assist Senior/ Staff Nurses during treatment and examination of residents. Carry out overall hygiene care for...


  • Singapore ALLIED SEARCH PTE. LTD. Full time

    Roles & Responsibilities Great career exposure Accessible working location Healthcare industryAs a Senior Executive, HRBP (Healthcare), you will be responsible for the following duties: Managing full spectrum of HR functions and services. Focusing on talent acquisition, business partnering, employee engagement, compensation and benefits, and performance...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesWe are looking for Executive/ Manager for several functions to be outsourced to our clients from various Hospitals or Healthcare organisations. Join them to embark a rewarding and fulfilling careerFunctionsClinical Operation (SOC/ Call Centre/ Inpatient/ Business Office) Primary care/ Eldercare Corporate Development/ Planning ...

  • Senior/Enrolled Nurse

    3 weeks ago


    Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Senja/Bukit Batok/Pearl Hill/Woodlands/Tampines Care HomeRoles & ResponsibilitiesProviding Quality Care Perform all nursing procedures, which include administration of medications, wound dressing and meal feeding. Assist Senior/ Staff Nurses during treatment and examination of residents. Carry out overall hygiene care for...


  • Singapore HCL Singapore Pte Ltd Full time

    The Principal AI Architect is responsible for leading the design and implementation of advanced AI solutions and strategic architecture. This Senior Resource will work closely with Technology leaders from across our global client community as a Senior Trusted Advisor for their AI-enabled transformation journey.This role demands deep understanding of AI and...


  • Singapore SINGAPORE HEALTH SERVICES PTE LTD Full time

    Roles & ResponsibilitiesSingHealth, Singapore's largest public healthcare cluster, is seeking an Associate Executive for our Patient Management Information Services team. In this role, you will be crucial in enhancing the quality of patient information data across SingHealth institutions.Reporting to the Senior Manager, your key responsibilities will include...


  • Singapore ARTEMIS EXECUTIVE SOLUTIONS PTE. LTD. Full time

    Roles & ResponsibilitiesJob DescriptionHandle verbal & written feedback from stakeholders, the public, and authorities in form of emails, letters, and face-to-face meet up Keep records and follow up on feedback until the closure of the case Liaise with various Statutory Boards, Government Departments (i.e. LTA, HDB, PUB, SLA, Town Councils, MOM, etc.), and...


  • Singapore NATIONAL HEALTHCARE GROUP PTE LTD Full time

    Roles & ResponsibilitiesKeen to provide quality customer service to patients and support services at various service touch points in a polyclinic?As the polyclinic's service ambassador, you will help patients navigate through our healthcare systems by attending to their queries, resolve their challenges, promote and educate health services/programmes.You...


  • Singapore IHH Healthcare Full time

    About IHH HealthcareIHH Healthcare is a leading healthcare provider with a reputation for delivering high-quality patient care.We are seeking a talented and experienced Executive Secretary to join our team and provide administrative support to our Top Management.The key responsibilities of this role include:Providing comprehensive administrative support to...

  • Programme Executive

    3 weeks ago


    Singapore SASCO SENIOR CITIZENS' HOME Full time

    Roles & ResponsibilitiesJob purposeThe jobholder is primarily responsible to cultivate a vibrant community of senior volunteers, encouraging active participation among seniors and fostering a supportive atmosphere for community involvement. He/she is to provide support to seniors through engaging activities, home visits, promoting social interaction and...


  • Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Pearl's Hill Care HomeCommunity relations are responsible for managing all community development initiatives throughout Vanguard. This role plans, develop and implement programs to promote community awareness.Responsibilities:Conceptualize communications strategies during CEE meetings and contribute ideas for internal...


  • Singapore VANGUARD HEALTHCARE PTE. LTD. Full time

    Roles & ResponsibilitiesLocation: Bukit Batok Care Home/ Pearl's Hill Care HomeCommunity relations are responsible for managing all community development initiatives throughout Vanguard. This role plans, develop and implement programs to promote community awareness.Responsibilities:Conceptualize communications strategies during CEE meetings and contribute...


  • Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesJob Responsibilities: Registration of patients, queue management. Dispensing of medications and collecting payment Support doctors in simple procedures and chaperones Stocks taking of medication, consumables and equipment including replenishment. Basic clinic housekeepingJob Requirements: Minimum GCE N / 'O' level/ NITEC/Diploma...

  • Nurse Manager #HCL

    4 days ago


    Singapore RECRUIT EXPRESS PTE LTD Full time

    Roles & ResponsibilitiesResponsibilities:Staff Management: Hiring, training, scheduling, and evaluating nursing staff. They ensure staff performance meets the healthcare facility's standards. Patient Care Oversight: Ensure that high-quality patient care is delivered, including managing patient care protocols, safety, and satisfaction. Budget and Resource...


  • Singapore ECON HEALTHCARE (ASIA) LIMITED Full time

    Roles & ResponsibilitiesReporting to the Senior Manager / Assistant Director of Learning and Development, Employee Awards, Engagement, and Wellness, the Senior Executive/Executive plays a critical role in fostering a culture of continuous learning, employee recognition, and overall well-being within ECON Healthcare Group. This position is responsible for...