Customer Care

6 days ago


Singapore BUSINESS EDGE PERSONNEL SERVICES PTE LTD Full time
Roles & Responsibilities

Job Scope:

Customer Care Ops

  • Ensure quality and adherence to SOPs for case escalation and case management for Integrated programmes
  • Update and enhance current SOP to enhance workflow, increase efficiency and improve customer satisfaction
  • Assist in training and upskilling of client appointed centres and contact centre provisioned for Integrated programmes
  • Measure and monitor customer satisfaction for escalated cases
  • Coordination of regular meeting with stakeholders
  • Assist to investigate and monitor status of key cases to ensure customer satisfaction.
  • Engage with internal stakeholders on review of programme improvements for better customer experience

Programme Support (Logistics Support)

  • Assist to monitor inventory level at client appointed centres and all Tracker Distributors
  • Ensure no discrepancy in client appointed centres and all Tracker Distributors’ inventory.
  • Perform reconciliation of tracker issuance and balance stock records, and to follow-up on all discrepancies.
  • Ensure timely and accurate submission of documentation and reports by client appointed centres and all Tracker Distributors, monitoring it on a daily, weekly, or monthly basis as required.
  • Support post app release issues and rectifications, solutioning
  • Provide logistics support for the customer care area and all Tracker Distribution Channels

Others / Adhoc Duties

  • You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours: Mondays to Fridays:


Job Requirements:

  • Good excel skills
  • Customer care work experience
  • Fresh graduate / with relevant work experience are welcome

EA License No.: 96C4864

Reg. No.: R22110485



Tell employers what skills you have

Customer Service Oriented
Customer Service Delivery
Customer Experience
Solutioning
Administrative Work
Customer Service Management
Inventory
Customer Care
Excel
Customer Satisfaction
Customer Service
Case Management
  • Care Consultant

    2 months ago


    Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description Carry out assessment on client care needs in various settings such as home, hospitals, institutions to facilitate referrals and right-site clients to suitable services/care settings in a timely manner Manage the day-to-day AIC Link operations to deliver prompt and quality customer service Engage client/caregiver in...


  • Singapore Givaudan Full time

    Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and...


  • Singapore ABER CARE PTE. LTD. Full time

    About the RoleWe are seeking a skilled Senior Social Worker to join our team in the North-East Region. As a Senior Social Worker, you will be responsible for evaluating and assessing the specific care requirements of individual elderly and developing care plans tailored to their needs.Key ResponsibilitiesEvaluate and assess the specific care requirements of...

  • Care Executive

    6 days ago


    Singapore HOVI CARE (SINGAPORE) PRIVATE LIMITED Full time

    Roles & ResponsibilitiesRoles:• Look after a group of elderly clients assigned• Ensure clients follow the activities in the daily program• Lead and participate in group activities with clientsCare Executive [SGUP] #SGUnitedJobsResponsibilities:• Give utmost care and passion towards clients and staff• Fully committed to ensure safety in all...

  • Customer Care

    6 days ago


    Singapore ERABELLE PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: Perform receptionist and cashiering duties accurately, efficiently and professionally Attend to customers’ enquiries and ensure correct information is being conveyed Assist customers in making appointments and ensure appointments made are accurate Ensure customers’ satisfaction is achieved by providing...


  • Singapore AGENCY FOR INTEGRATED CARE PTE. LTD. Full time

    Roles & ResponsibilitiesNote: Your application will be referred by Agency for Integrated Care to hiring Community Care Organisations for potential career opportunities.The role of a Community Care Associate (CCA) or Senior Community Care Associate (SCCA) is to provide quality day-to-day daily living care for residents or clients in a nursing home or senior...

  • Spa Care Specialist

    6 days ago


    Singapore ROYAL HEALTH CARE SPA PTE. LTD. Full time

    Job Description:Roles & Responsibilities:As a key member of our Royal Health Care Spa team, the successful candidate will be responsible for delivering exceptional customer service and ensuring a relaxing experience for our guests.Key responsibilities include handling customer inquiries, booking appointments, and maintaining the highest standards of customer...

  • Admin Assistant

    5 months ago


    Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

    Roles & ResponsibilitiesDuties & Responsibilities: Administration of onboarding of clients to service. Scheduling of staff to clients based on needs and requests. Handling client inquiries about the service. Invoicing, tracking and ensuring prompt payment of service. Assist in handling client complaints. Home Care attendance, invoice, subsidy tracking...

  • Customer Care Officer

    2 months ago


    Singapore CAPITAL DISTRIBUTORS (S) PTE LTD Full time

    Roles & ResponsibilitiesCustomer Care Officer (Counter)Job Description: -Counter (Primary Responsibility)· Attend to walk-in customers, be it General Enquiries Repairs (First-Level Check) Products(s) Viewing & Introduction Showroom Sales Shell Escape Redemption· Receiving inbound and making outbound calls.· Showroom maintenance (house-cleaning...


  • Singapore ABER CARE PTE. LTD. Full time

    Job SummaryAber Care Pte. Ltd. is seeking a highly skilled Programme Coordinator Senior Care to join our team. As a key member of our organization, you will be responsible for planning and coordinating monthly active aging activities for seniors, including program evaluation and feedback collection.Key ResponsibilitiesProgram Planning and Coordination:...


  • Singapore SMILEPOINT DENTAL CENTRE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Perform receptionist tasks such as greeting customers, scheduling of appointments, handling queries & complaints via phone, email or general correspondence. Maintain a high degree of patient care at the clinic, ensuring that patients have the best experience possible. Manage office supplies such as dental products,...


  • Singapore STAR CONFINEMENT NANNY PRIVATE LIMITED Full time

    Roles & ResponsibilitiesTasks and duties Interacting with customers to provide information about our STAR Confinement services. Resolving any issues by addressing and understanding customers' needs. Using communication tools such as telephone, email or chat to address customer enquiries and complaints. Tracking customer interactions, recording details of...


  • Singapore WECRUIT PTE. LTD. Full time

    Roles & Responsibilities Assist in administrative work in the delivery of advisory services to patients and their families. Conduct assessment / home visits when necessary. Liaise with relevant agencies / authority / patients family. Assure that all referrals are attended to by relevant personnel. Liaise with nurses on patient-related matters. Assure...


  • Singapore TEE HAI CHEM PTE LTD Full time

    Roles & Responsibilities Focus on order processing, order fulfillment till delivery in promptly and accurately manner. Acknowledge customers’ email on queries/feedback/order placement within one working day. Follow up with customers to ensure high level satisfaction and determining future requirements. Ensure that customer’s complaints/feedback are...


  • Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

    Job Title: Admin AssistantAbout the Role:We are seeking an experienced and skilled Admin Assistant to join our team at ACTIVE GLOBAL RESPITE CARE PTE. LTD. The successful candidate will be responsible for providing administrative support to our clients and staff, ensuring the smooth operation of our home care services.Responsibilities:Administration of...


  • Singapore SATS LTD. Full time

    Roles & ResponsibilitiesYou will attend to passengers at arrival claims with mishandled and damaged baggage.Raise reports of mishandled and damaged bags, in according to the various airline requirements.Trace mishandled baggage and keep passengers informed of the tracing statusAssist passengers with odd size bagsAnswer hotline calls on baggage mattersPossess...


  • Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time

    Roles & ResponsibilitiesResponsibilities: To attend to merchant enquiry. Perform 1st level technical support over phone to merchant. To perform daily administrative data entry accurately. Documents scanning and filing. Perform data verification. Maintains and accurately update customer’s enquiry, problem and resolution into our portal. Assist in any...


  • Singapore RN CARE PTE. LTD. Full time

    Job SummaryAs a Customer Service Representative at RN CARE PTE. LTD., you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to ensure that customers are satisfied with our services, and you will be the first point of contact for any customer inquiries or complaints. You will be required to...


  • Singapore ACTIVE GLOBAL RESPITE CARE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Purpose:Do you want to make a difference in someone else’s life as a staff nurse? Active Global wants YOU to be part of our family!Job Description: Key person in setting up and upkeep of clinical/medical protocols pertaining to client needs, from onboarding to discharging. Assessment for new case referrals and reassessment of...

  • Customer Care Officer

    2 months ago


    Singapore JCO JEWELRY PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description: Management and processing of international customer orders, inquiries, feedback. Handling social media customer service. Attend to customers’s enquires, comments and feedbacks on social media platforms (Facebook, Instagram, etc) in an efficient customer-oriented manner. Coordinate with and provide...