Duty Manager

1 week ago

Singapore KATONG HOLDINGS PTE. LTD. Full time
Roles & Responsibilities

Neighbourhood Host also known as Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements.

Hotel Indigo colleagues are the people at the centre of every new story. They make all guests feel welcome in the neighbourhood and at home in the hotel. At Hotel Indigo we deliver inspired service. Our guest are explorers. A discerning set of individuals who bring their curiosity, uniqueness, and informality to everything they do in life. They are people who approach travel as an opportunity to expand their mind, learn new things, and create memories they can share that last a lifetime.

Hotel Indigo colleagues are warm, personal, and unscripted. They embrace the individuality and diversity of everyone. They enjoy iconic, worldly locations and are drawn to discovering what makes each of them unique. They are inspiring storytellers who inject positivity into their environment. They combine informality and fun with professionalism and sophistication.

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong. You'll have ambition, talent and obviously, some key skills. We're looking for someone who can:

People:

  • Inspire New Stories - We Celebrate each individual's personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.
  • Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We're always ourselves, delivering a service that's personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay
  • Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests' curiosity. We inspire them to discover new perspectives. Creating memories that will last forever
  • Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community
  • Reports directly to and communicates with the Senior Neighbourhood Host or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
  • Provides functional assistance and direction to all departments.
  • Cooperates, coordinates and communicates with other hotel departments as required.
  • Supervises and directs Reception and Reservations personnel.
  • Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
  • Provides input for Front Office meetings.
  • Works with Superior and Human Resources on manpower planning and management needs.
  • Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions.

Financial returns:

  • Promotes inter-hotel sales and in-house facilities.
  • Checks billing instructions and monitors guest credit.
  • Analyses and approves discounts and rebates.
  • Ensures front line staff complies with FIT marketing techniques and maximize sales.
  • Analyses the rate variance report to ensure rooms revenue control.
  • Works with Rooms Division Manager and Finance Manager in the preparation and management of the Department's budget.

Guest experience:

  • Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service
  • Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
  • Responds to guest needs and resolves problems in a timely manner.
  • Supports and assists Front Office personnel and all departments at peak periods.
  • Ensures VIPs and IHG One Rewards members receive loyalty recognition.
  • Inspects front of house and back of house regularly for cleanliness.
  • Assists Guest Relations in greeting, rooming, and sending off VIP guests.
  • Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

  • Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times
  • Takes action with the Property Management Systems (PMS) in emergency situation.
  • Fully conversant with all hotel emergency procedures.
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Senior Neighborhood host and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries. You will also help to create a desired work culture around our Winning Ways of the IIHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and requirements

Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years' experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

  • Duty Meals
  • Birthday Off
  • Medical Benefits
  • Dental Benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow Opportunities

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Tell employers what skills you have

Front Office
Property Management Systems
Rooms Division
Manpower Planning
Hospitality Service
Restaurants
Uniqueness
Legislation
VIP
Guest Relations
First Aid
Accountability
Hotel Management
Occupational Health
Writing Skills
Hospitality

  • Cashier at Changi Duty Free

    6 hours ago

    Singapore The Shilla Duty Free Full time

    **To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family.** We provide excellent training and career progression opportunities. - **Cashiering**_ - Complete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies in different...

  • Duty Manager

    23 hours ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    **Job Description & Requirements**: With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by...

  • Duty Manager

    6 hours ago

    Singapore FURAMA PTE. LTD. Full time

    Furama is looking for an experienced Duty Manager to join the team! He/She is responsible to manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements....

  • Duty Manager

    4 weeks ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities· The Duty Manager is the representative of Senior Management· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...

  • Duty Manager

    4 weeks ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYDuties and Responsibilities· The Duty Manager is the representative of Senior Management· The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the...

  • Duty Manager

    4 weeks ago

    Singapore SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD. Full time

    Roles & ResponsibilitiesJOB SUMMARYThe Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the...

  • Duty Manager

    23 hours ago

    Singapore NAUMI HOTELS SG PTE. LTD. Full time

    **JOB SUMMARY** Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively. **ESSENTIAL DUTIES AND RESPONSIBILITIES **include the...

  • Duty Manager

    23 hours ago

    Singapore TRADERS HOTEL MANAGEMENT PTE. LTD. Full time

    **We are looking for a Duty Manager to join our team! **As a Duty Manager, we rely on you to**: - Upkeep and general standard of the department under the guidance of the Front Office Manager - Ensure smooth operation on a daily basis - Review feedbacks, guest comments, and other information pertaining to front office - Track guest satisfication levels and...

  • Duty Manager/Senior Duty Manager

    4 weeks ago

    Singapore UOL CLAYMORE INVESTMENT PTE. LTD. Full time

    Roles & ResponsibilitiesBe part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.Our Expectations:Oversee and is responsible for the pre arrival, arrival, and post arrival of...

  • Duty Manager

    6 hours ago

    Singapore HASSELHOFF OP PTE. LTD. Full time

    JOB OVERVIEW The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out. **RESPONSIBILITIES**: Deliver best guest experiences at all times during their stay in the hotel Ensure that Guest Relation Officers check in all...

  • Duty Manager

    1 week ago

    Singapore HOTEL GRAND PACIFIC Full time

    Roles & ResponsibilitiesResponsibilities:Support Front Office Manager to supervise and coordinate front office operations Manage service recovery for escalated guests' concerns and feedback Manage team's service performance in response to guests' needs and requests to ensure guest satisfaction Collaborate with various departments on guests' special...

  • Duty Manager

    4 weeks ago

    Singapore 30 BENCOOLEN PTE. LTD. Full time

    Roles & Responsibilities30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for...

  • Duty Manager

    3 weeks ago

    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    23 hours ago

    Singapore PULLMAN Full time

    **Company Description** Experience the dynamic energy and cultural charm of Singapore at **Pullman Singapore Hill Street**, our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city...

  • Display and Brand Experience Manager

    1 day ago

    Singapore Lotte Duty Free Singapore Full time

    We are looking for an experienced Display and Brand Experience Manager to join our team at Lotte Duty Free Singapore.About UsLotte Duty Free Singapore operates 19 stores across 4 terminals of the Singapore Changi Airport, offering a wide range of products and services to travelers.Job Description:The successful candidate will be responsible for creating...

  • Duty Manager

    23 hours ago

    Singapore ST. REGIS HOTEL SINGAPORE Full time

    **JOB SUMMARY** Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and...

  • Duty Manager

    23 hours ago

    Singapore Suntec Singapore Convention & Exhibition Centre Full time

    Our people make the difference. Suntec Singapore Convention & Exhibition Centre has cultivated a distinct corporate culture over the years with a strong belief and focus in developing and investing in our people. Individuals joining our high-performance team will have the opportunity develop, create, and deliver, exceptional experiences for our guests. We...

  • Duty Manager

    23 hours ago

    Singapore TPC HOTEL PTE. LTD. Full time

    Maintain appropriate standards of conduct, dress, hygiene, uniform, appearance and posture throughout the department - Management of the hotel’s Front-Office operations to achieve a reputation as a market leader in personalized and customer focused service in the industry. - Coaching and training the Front Office team to improve or maintain the high...

  • Duty Manager

    23 hours ago

    Singapore Suntec Singapore Convention & Exhibition Centre Full time

    Our people make the difference. Suntec Singapore Convention & Exhibition Centre has cultivated a distinct corporate culture over the years with a strong belief and focus in developing and investing in our people. Individuals joining our high-performance team will have the opportunity develop, create, and deliver, exceptional experiences for our guests. We...

  • Duty Manager

    6 hours ago

    Singapore DAISHO DEVELOPMENT SINGAPORE PTE LTD Full time

    Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action. As a **Duty Manager **, you will be tasked to: - Ensure Seamless Operations during the assigned shift - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and...