Duty Manager

1 week ago

Singapore FURAMA PTE. LTD. Full time

Furama is looking for an experienced Duty Manager to join the team He/She is responsible to manage and ensure effective Front Office operation on administration, staff matters and operational activities during his/her shift of duty. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. Reporting to the Front Office Manager, the duties and responsibilities include but are not limited to the following.
- To manage and ensure effective Front Office operation and administration, staff matters and operational activities
- Meet VIPs, other FITs and corporate guests at the main entrance and lobby. Escort VIP guests to their rooms and bid farewell upon departure.
- Attend to guetss enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel.
- Responsible for training of all reception staff including planning, organising and conducting OJT.
- Working closely with the Assistant Guest Engagement Manager on operational matters.

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