Duty Manager

3 days ago


Singapore HASSELHOFF OP PTE. LTD. Full time

JOB OVERVIEW

The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.

**RESPONSIBILITIES**:
Deliver best guest experiences at all times during their stay in the hotel

Ensure that Guest Relation Officers check in all guests in the hotel efficiently and accurately

Oversees and ensure all guest folios are accurately billed at check out

Attend to all guest queries and requests

Provide feedback from Guests to Management for action

Able to manage and plan for front desk operations

Provides training to Guest Relations Officer whenever necessary

Assist in any other duties when required

**Qualifications**:
Diploma in hospitality or tourism management or a related field with experience.

**Experience**:
Minimum 3 years’ experience working in the same capacity

**Personal qualities & attributes**:
Able to work on rotating shift, weekends, and PH

Team player who is organised and able to work independently

Outstanding communication and people skills

Detailed oriented and strong customer service skills

Can motivate fellow team members

Mature, responsible and takes ownership

Well-groomed and professional disposition

Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively

Meticulous with strong attention to details with good follow-up

Able to provide leadership in creating a cohesive, creative, effective team environment

**Work Location**:
50 Telok Blangah Road, 098828 Singapore



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