Duty Manager
3 days ago
JOB OVERVIEW
The Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.
**RESPONSIBILITIES**:
Deliver best guest experiences at all times during their stay in the hotel
Ensure that Guest Relation Officers check in all guests in the hotel efficiently and accurately
Oversees and ensure all guest folios are accurately billed at check out
Attend to all guest queries and requests
Provide feedback from Guests to Management for action
Able to manage and plan for front desk operations
Provides training to Guest Relations Officer whenever necessary
Assist in any other duties when required
**Qualifications**:
Diploma in hospitality or tourism management or a related field with experience.
**Experience**:
Minimum 3 years’ experience working in the same capacity
**Personal qualities & attributes**:
Able to work on rotating shift, weekends, and PH
Team player who is organised and able to work independently
Outstanding communication and people skills
Detailed oriented and strong customer service skills
Can motivate fellow team members
Mature, responsible and takes ownership
Well-groomed and professional disposition
Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively
Meticulous with strong attention to details with good follow-up
Able to provide leadership in creating a cohesive, creative, effective team environment
**Work Location**:
50 Telok Blangah Road, 098828 Singapore
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