Duty Manager

2 weeks ago

Singapore CAPELLA HOTEL, SINGAPORE Full time

**Job Overview**

A coordinator of guest services and as ‘eyes’ and ears’ of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

**Key Responsibilities**:

- Assist the Front Office Manager in setting up the Front Office training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Office operation.
- Assignment of rooms for all arrivals
- Monitor and control guest's credit status to ensure that payment is collectable and received on time
- Ensure that all arrival rooms are checked and the amenities in the room prior the guest’s arrival
- Welcome and bid farewell to all VIP guest
- Be familiar with and ensure that all preparations for arrivals and departures are well organized
- Ensure that the lobby and the public areas are kept clean and maintained at all times
- Handle complaints or incidents/accidents occurring in the hotel and report the
- incidents handled accordingly in the Log Book
- Scheduling of staff
- Maintaining complete knowledge of hotel features and offerings

**Talent Profile**:

- Minimum Diploma in Hospitality Management
- 2-3 years of work experience in guest services or front desk operations

  • Cashier at Changi Duty Free

    6 days ago

    Singapore The Shilla Duty Free Full time

    **To support Shilla’s rapid expansion in Singapore, we are recruiting for Cashiers to join our growing family.** We provide excellent training and career progression opportunities. - **Cashiering**_ - Complete customer transactions in a professional, timely manner and with highest level of respect - Ensure accuracy in the collection of monies in different...

  • Duty Manager

    2 weeks ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    **Job Description**: **MAIN DUTIES**: **Position Requirements**:Effectively manage the Hotel’s trading. He/ She will be responsible for the smooth and efficient running of the hotel’s operation, whilst ensuring maximum guest satisfaction and the safety and the security of the property. **Representative of the Senior Management**: - The Duty Manager...

  • Duty Manager

    1 week ago

    Singapore Marriott International, Inc Full time

    **Job Number** 23133901 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Singapore Novena, 99 Irrawaddy Road Novena, Singapore, Singapore, Singapore **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **JOB SUMMARY** **Duties and Responsibilities** The Duty Manager is the...

  • Duty Manager

    1 week ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    **JOB SUMMARY**: **Duties and Responsibilities** - The Duty Manager is the representative of Senior Management - The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation,...

  • Duty Manager

    1 day ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every...

  • Duty Manager

    6 days ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    **Job Description & Requirements**: With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by...

  • Duty Manager

    1 week ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    JOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching...

  • Duty Manager

    5 days ago

    Singapore HOI HUP NOVENA PTE. LTD. Full time

    JOB SUMMARY Duties and Responsibilities • The Duty Manager is the representative of Senior Management • The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching...

  • Duty Manager

    2 weeks ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    Roles & ResponsibilitiesSofitel and its AmbassadorsThe Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By...

  • Duty Manager

    5 days ago

    Singapore THE SINGAPORE RESORT & SPA Full time

    Sofitel and its Ambassadors The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail...